Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Never been so pleased
I have never been so pleased with an insurance claim. It was fast efficient and seamless! Thank you
Insurer: Pets Best
By: Laura
Pays promptly
Pay promptly, easy website to make claims and easy to talk tomorrow a service representative on the phone.
Insurer: Pets Best
By: Susan
Always very prompt
My dog has been recovering from a foot wound that has required multiple visits to the vet over a 5-week period. The response to claims filed for these visits was always very prompt and the information provided enabled me to understand the decision on each.
Insurer: Pets Best
By: Sarah
Excellent service
Submitted claim and received payment in two days. Excellent service.
Insurer: Pets Best
By: Gary
So simple
I have never had pet insurance before, so I was a little unsure about how the process worked, but it was so simple! I was amazed that all I had to do was take a picture to submit my claim. After the claim processed, I logged into my customer account and saw what was covered and what wasn't, and the explanation on why was easy to understand. I love the direct deposit feature as well.
Insurer: Pets Best
By: Juliana
Responsive
Submitted daily invoices due to daily vet visits and testing trying to determine my dog's illness. Bills were sizable so very much appreciated the responsive payment.
Insurer: Pets Best
By: Judy
Very fast and informative
Very fast and informative.
Insurer: Pets Best
By: Joan
Easy to submit a claim
Always easy to submit a claim, quick responses, and always provided an explanation of what was covered and what wasn't.
Insurer: Pets Best
By: Tony
I am so happy that I chose Embrace Pet Insurance!
My pet has been insured with Embrace since July, 2017 and so far I am very pleased with the professional manner and timeliness of their response. Whenever I have had questions, they are courteous and knowledgeable!
Insurer: Embrace
By: Karin
Part of the family
I have been a policy holder with Figo Pet Insurance for years and throughout those years, the unexpected has occurred on several occasions and I am happy to say that EVERY time; Figo has been there, by our side to help get us through what is often a very difficult financial situation. The staff are incredible, they will lend an ear to listen to you in what is often the worse possible situations and will assist you with the slightest of problems to make sure that you can focus on the things that really matter...your PET!. Figo has been a blessing to my family. I recommend them highly to anyone and everyone I meet with pets. An annual premium is a small price to pay for a family member such as our pets. To those reading this review... I want you to know that Figo does PAY. They have never pushed to deny a claim. Over the years we have seen claims as small as $80 to as high as $20,000.00 and everything in between. I can recall two or three claims that have been in the 10's of thousands, and I can tell you all that I DO NOT have that kind of money to throw around... I have been able to pay the treatments upfront with the help of my family...& each time... Figo came through and reimbursed me 98-100%. What an incredible company. May God bless them, their staff, adjusters, etc. They are the reason my Paisley is still alive and enjoying every day :)
Insurer: Figo
By: Victor