Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,512 total
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Thank You
Thank you for making the claims process so easy.
Insurer: Nationwide
By: Candice
Outstanding Service
Embrace makes it so easy to take care of my 2 dogs. Filing a claim is super simple and they are extremely responsive. Their website is also great. You always know the status of your claim and it is settled quickly.
Insurer: Embrace
By: Janel
Online claim submissions
Please, join the digital age. Fax and snail mail are horrible ways to communicate with you customer and make them submit claims. Add capabilities to let me submit and track the claim online.
Insurer: Nationwide
By: Alex
It has been so easy to deal with your company!
We signed up for pet insurance over the phone. The cost is so reasonable. We had to file a claim recently. It was very easy to do and payment came promptly. Everyone I spoke to with this company has been very nice and professional.
Insurer: Nationwide
By: Lisa
Nationwide is great!
I am so happy that my job offers Nationwide. From getting the quote to answering questions to payment is a breeze.
Insurer: Nationwide
By: Shawn
Great Service
The claims I have submitted have been handled professionally and quickly. I would recommend this company to anyone looking for great pet insurance.
Insurer: Nationwide
By: Paula
Love you guys
Love that I can have the Peace of Mind knowing that they will take care of me from start to finish never had a single problem with them love you guys
Insurer: Nationwide
By: Phanessa
Easy to make a claim, Fast responses- excellent service
Easy to make a claim, Fast responses- excellent service
Insurer: Nationwide
By: Harry
Greatest pet insurance!
Greatest pet insurance. Great customer service.
Insurer: Nationwide
By: Eva