Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very happy with the insurance so far
Very happy with insurance so far. Claims are very easy to submit and the reimbursement is pretty quick
Insurer: Nationwide
By: Lynn
Hope you never need it, but, glad when you do need it!
Unfortunately, our rescue Toller (maybe a mix?) came to us with a series of health issues that have appeared over the years. Nationwide has been very good in helping us give Esau the best care we could because they helped defray some of the expenses. We also have our cats insured with Nationwide! Also, our Vet, Dr. Willhite works with us & Nationwide by not ordering tests that are unnecessary & expensive.
Insurer: Nationwide
By: Esther
Claim was processed quickly
Our first claim was processed quickly and easily and we got the payment sooner than I thought.
Insurer: Nationwide
By: Serena
Awesome process
I love this service. The claim upload and electronic pay process is easy and fast. Thank you for encouraging healthy pets!
Insurer: Nationwide
By: Tyler
A real relief and great pet surgery insurance provider.
During this difficult time with my dog Ernie, Nationwide has been extremely helpful with the bills. They review the claims quickly and send the amount for the claim quickly.
Insurer: Nationwide
By: Chris
Easy, quick process!
Couldn’t be happier! Claims are super easy to submit and getting money back happens so quick!
Insurer: Nationwide
By: Jill
Customer service abilities can be better
Nationwide is a pretty good insurance company and it’s super important to have one for your furbaby. My only complaint is about their customer service. I was on the phone with a representative and I was trying to clarify the result of the tests my kitten had to do. I made a mistake and submitted the claim form before I got the results, as it was the first time I ever submitted a claim. This representative gave so much attitude and left me wishing I never called to ask for help. Customer service is so important, ONE representative can ruin how the customer feels. Otherwise, nationwide is pretty good and they do help cover a lot of the expenses.
Insurer: Nationwide
By: Lily
Thank You!
It was so comforting to be able to provide the best care for our Charlie and not worry about his vet bill. Nationwide has lived up to its promise. Claims were easy to file and processed timely. Thank you Nationwide for being on our side!! We have recommended Nationwide to our pet owners friends so that's really the highest form of compliment.
Insurer: Nationwide
By: Joanna
I am happy for insurance for my dog and kitty. It has been very easy to use and process is very clear.
I have never had a problem or delay in any of my filings. Everything has been done by email, I am kept update on the steps they take during the rpocess.
Insurer: Nationwide
By: lisa
Easy and Convenient
Submitting claims to Nationwide could not be easier - very straightforward forms and I am always notified within 48 hours that the claim is under review. The explanation of benefits is very detailed, which is helpful for those of us new to the pet insurance world!
Insurer: Nationwide
By: Samantha