Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I'm so glad that I have Nationwide Insurance for my pets
I have always found the employees at Nationwide Pet insurance to be helpful and courteous. The paperwork (claims) is easy enough accomplished, but I would feel comfortable calling a customer service representative if I did have questions. The payment arrives promptly and I am pleased with every aspect of being a nationwide customer.
Insurer: Nationwide
By: Carol
Relieved
My two year old lab mix had to have foreign body surgery which would’ve cost my husband and I close to $5,000 without pet insurance. Luckily we have Healthy Paws and they processed our claim in less than 10 business days. Everything that their policy states was covered at 90%, after our annual deductible. I’m very glad we signed up for Healthy Paws when we first adopted our pup. The monthly premiums are reasonable based on the coverage and their customer service is excellent.
Insurer: Healthy Paws
By: Ali
A must for your fur baby!
I LOVE Healthy Paws. My girl has a sensitive tummy and I’ve taken her in a few times now for peace of mind. Two of her visits were around $800 and it was such a good feeling to know I would be reimbursed for what Healthy Paws said they would cover. I’ve never been surprised by being reimbursed for less or had to argue about coverage the way some reviewers said about their insurance providers. I had a different insurance company first and promptly switched. You will be glad you went with these folks!
Insurer: Healthy Paws
By: Amanda
Excellent pet insurance and customer service
Nationwide pet insurance is an excellent company. They are very responsive when asking a question, filing a claim and the claim process is very easy!! Thank you!
Insurer: Nationwide
By: Cathy
Easy and prompt claims services
Nationwide makes it really easy to submit claims on line, it is great. They are very prompt in processing and paying claims. Very happy with Nationwide.
Insurer: Nationwide
By: Patti
effortless and easy
Nationwide has been a blessing with our 1 year old puppy. Claims are easy to submit and come back to us in a timely manner. Would definitely recommend getting a plan through them for new dog owners, your wallet and your pup will thank you.
Insurer: Nationwide
By: christina
Appreciate the coverage
I love Nationwide. You guys are responsive to any questions I have and are quick to return my claim. Covers almost anything we’ve had to go through.
Insurer: Nationwide
By: Kayla
Email about Teddy was confusing
I received an email "checking on Teddy" as follow up to our visit to the vet. The visit was just to get his Heartworm and Vectra Flea and Tick treatment..... so, yes, Teddy is doing fine! :)
Insurer: Nationwide
By: Beverly
Great company great service. Best thing I ever did for my dog
My dog recently got sick and I had to file a claim filing the claim is so easy and I received my reimbursement in less than a week great company great service would highly recommend
Insurer: Nationwide
By: Diane
Irregular processing times for claims
Sent in my claims and newer claims were approved and reimbursed more quickly that the older ones. I understand getting lots of claims and getting behind but I would expect older claims to be processed before newer ones. I got a letter and everything saying ti would take longer than 30 days but I submitted another a couple weeks after and was reimbursed in a week. Very odd and inconsistent. Makes me nervous to fork over a bunch fo money to get her spayed without assurance that it waill be handled efficiently.
Insurer: Nationwide
By: Brooke