Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent!
ASPCA has been my pet insurance for the last 3 years. The customer service is outstanding. They always call a few weeks after I submit a claim to see how my dog is doing. Claims are a quick turn a round with direct deposit and never any billing issues. I love ASPCA and will never go anywhere else. A+ in my book!
Insurer: ASPCA
By: April
always there to help
Very convenient claims as well as very fast processing. Always there to help on the phone or in general on claims.
Insurer: Nationwide
By: Reed
Consistently happy I have Nationwide pet insurance..
This is the third year I have Nationwide Pet Insurance. I find it easy to file a claim. My vet keeps claim forms there and we fill it out together and they fax it in for me. I get a confirmation email from Nationwide and then I get the money.
Insurer: Nationwide
By: Shelly
Great communication
Great communication. Very easy to submit claim
Insurer: Pets Best
By: Joanne
Great business
Just super easy to call in submit, submit online or whatever is felt was easiest. I appreciate all that the company has done and am happy to say I think pets best has paid me more than I have paid it. What a good business model!
Insurer: Pets Best
By: Cameron
Amazing team!
Your team was amazing we lost our special fur baby to Pneumonia , you reviewed all his expenses quickly and professionally. Your kind thoughts were so much appreciated.
Insurer: Trupanion
By: Debbie
Wonderful service
The service I have experienced when dealing with Trupanion very pleasant, and Fast!
Insurer: Trupanion
By: Albert
So easy !
The vet submits our claims directly to Trupanion. Quick and easy !
Insurer: Trupanion
By: Laura
excellent service prompt payment
excellent service, prompt payment
Insurer: Trupanion
By: Alan
Although still having issues with one claim I strongly recommend Trupanion as they have been great to deal with during such bad times with my pup!
Although still having issues with one claim, I strongly recommend Trupanion as they have been great to deal with during such bad times with my pup!
Insurer: Trupanion
By: Andrew