Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Would not have a pet without Nationwide on our side
Nationwide has been a great partner in caring for our puppy.
Insurer: Nationwide
By: Laurin
Never regretted after switching to this insurance for both of pets!
Thankfully I have very healthy pets (a dog and a F2B Savannah cat). However, my Pitbull once in a while has one ear problem. Anytime our vet submit a bill - we are almost immediately reimbursed. Any question to a customer service is always accepted with the respect and understanding. Also it's really nice to have "one family" discount for multiple pets. I recommended this insurance to numerous of my friend and no one was disappointed. Thank you for your service!!
Insurer: Nationwide
By: Tatiana
I was lucky enough to find a wonderful employee Nancy who has made dealing with claims so much easier.
Wish that once you submit a claim you could be reimbursed quicker. But the first year I had my puppy she has a ton of health issues, due to bad breeders. I eventually came acrossed a wonderful employee who now I send all my claims to first and she looks over to make sure they are done correctly then forwards to the claims department. She made having pet insurance so much easier.
Insurer: Nationwide
By: Erika
Very happy with nationwide
Been with nationwide for 9 years and never had any issues. A little slow processing claims but overall they are a good company.
Insurer: Nationwide
By: Isabella
Great Customer Service
I was transferred from PC Insurance to Petline and now to Pets + Us. I will tell you that Pets + Us is hands down better than Petline (from my experience)! I had a customer service agent who was helpful, provided useful information and was able to direct me to the other information I needed. When your pet is sick, the last thing you need is to have a listless voice on the other end who blames the other company for issues. If I wanted that, I would have called a politician :)
Insurer: Pets Plus Us
By: Megan
Great Service!
Great service! Very quick with our reimbursement for our baby’s emergency procedures and hospital stay!
Insurer: Embrace
By: Brandy
Its a pleasure working with Hartville invoices sent are processed thoroughly and timely.
Payment of Invoices are processed timely and if there is any questions they call the Doctors Office to receive clarity on the submission. Cant ask for more than that.
Insurer: Hartville
By: Elena
Best pet insurance ever
This is awsome insurance Always responsive Quick and easy claim submittal Very quick return for my vet bill
Insurer: Nationwide
By: Danni
Great Customer Service
I have been with nationwide for three years and I love their prompt customer service and helping me pay for the vet bills when my cat needs to do a yearly checkup or emergencies.
Insurer: Nationwide
By: Joy
Never fail insurance. Best bang for the buck
Fast service and payment. Easy access website. Great customer service.
Insurer: Nationwide
By: Rainer