Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet Insurance has been honest, fair, and fast.
I have no complaints about our pet insurance. Quite the opposite. Our current Airedale has had some problems as he has aged, and Nationwide has covered many of his treatments. They have done so honestly, fairly, and quickly. Our policy is well worth the money. We began with our pet insurance policy when it was known as VPI, about fifteen years ago with a previous Airedale.
Insurer: Nationwide
By: Mike
Claims seem to be talking longer than they used to.
Very happy with the service and response I receive from Nationwide. I recommend the program to all of my pet-owning friends. I am curious as to why claims seem to take so much longer for review and reimbursement than they used to? It seems the average is now 3 weeks and I remember it being much quicker when it was handled through VPI. Not a huge issue, but curious about it.
Insurer: Nationwide
By: Cheri
Great Company To Work With
We have had Trupanion for 8 years for our dog and 5 years for our cat. Our premium for the two of them is currently $113/month (goes up every year). For the past 2 months, our cat has had a severe medical problem requiring critical care, blood transfusions, bone marrow biopsy, a feeding tube, numerous lab tests, numerous meds, special diet, and he was recently put back into Critical Care yesterday for an infection of his feeding tube. Things are not looking good.. So far the bills have run approximately $17K and Trupanion has paid his claims promptly. The first claim usually takes awhile since they have to get the paperwork and info from the vet, etc., but since then our claims have been processed very quickly. No, they don't pay for exam visits (including our CC dr. visits which are $125) or taxes (here in MI 6%), but without this insurance we would have had to put him down two months ago. Like I said, things are not looking too good today, but at least if we have to make a decision to euthanize, at least it won't be due to cost. They have been supportive and kind when communicating with them. Can't ask for too much more than that. I would also recommend that people look into CareCredit; they have a six months/year same as cash for veterinary care.
Insurer: Trupanion
By: Jackie
No surprises! Quick turnaround
We have a Golden Retriever, four years old. She had a tumor removed from a tonsil a few months ago. Huge vet bills. Trupanion took those "huge" costs down to minimal for our out-of-pocket payments. It honestly made our dog's surgery and life beyond possible. Fair, honest, and quick reviews of all of our claims. No surprises at all. She's still with us and doing great. Thank you to all at Trupanion.
Insurer: Trupanion
By: Dean
Satisfied
It took longer than usual, but I'm still satisfied. It was broken down into 2 claims, one being a wellness claim and I was not filing a wellness claim, only an illness, but a rabies shot was given by the vet at the same time. It gave you a chance to inform me that I don't have wellness coverage, which I knew and never listed as a reason for filing the claim. I found it rather annoying to be even mentioned!
Insurer: Pets Best
By: David
Easy app!
I received my claim and reimbursement in less than two weeks. Easy to use the app!
Insurer: Pets Best
By: Lorraine
Glad I have wellness
I'm happy I added the wellness coverage to my kitten's plan. I was reimbursed my entire claim amount for our routine shots and check-up.
Insurer: Pets Best
By: Heather