Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Great online portal
I really like the online claims portal. It allows me to submit everything very easily and I can check to see where my claims are at in the process. I also really like the direct deposit reimbursement - no more driving to the bank!
Insurer: Pets Best
By: Sarah
100% satisfied
Claim notification comes immediately after the vet submits it through an email. Following payment is also processed within a few days which never happened with the policy I had with another insurance company. Even when there was a delay, I received an email notifying me about the delay and its reason. I am 100% satisfied!
Insurer: Pets Best
By: Miho
Thank you!
I was very concerned because Prine seemed to be getting worse, shaking, not eating. I also had 2 diagnoses which was a concern. He seemed to rebound much better 1 year ago when this happened. All your vets are very patient, kind and knowledgeable. Thank you so much.
Insurer: Pets Best
By: Barbara
Great, Ease of Use: I Recommend
It's incredibly easy to work with Nationwide. Claims filed and within a couple of weeks, qualifying reimbursements are sent out. It really helps me have a peace of mind my little real-life spirit animal.
Insurer: Nationwide
By: BRIANNA
Tru through and through!
Trupanion has been so wonderful to work with and such a tremendous help with helping me keep my Yogee healthy and well cared for. I am impressed with the efficiency of the claims process and the monthly premiums which are worth every dime. My mind and heart at ease knowing I can rely on Trupanion! Yogee says two paws up!!
Insurer: Trupanion
By: Berta
No worries
I have had this insurance for all my dogs for over 15 years, it is really well worth it. It is easy to claim if I need to and I don't have to worry about what if.... accidents do happen a lot especially when you have dogs in the family. I had dog bitten by rattle snake, fighting with javelinas, kicked by horses.....you name it. Having ASPCA insurance makes me feel better. You will never not have insurance for your house, your cars, you should never not have insurance for you beloved pets either.
Insurer: ASPCA
By: June
Great customer service
Anytime we have to call customer service they are always very easy to talk with and explain things very clearly. We are very happy we made the switch to Embrace.
Insurer: Embrace
By: Steve
BEST PET INSURANCE
I have had pet insurance with 2 different companies before Embrace and I'm happy to say Embrace is the best. A couple medical conditions my dog had which I thought would be excluded, were covered by Embrace. Claims service and payment is easy, fast and excellent. I find the monthly insurance premium very reasonable for all the coverages I get. I would not switch to another company. Highly recommend Embrace.
Insurer: Embrace
By: Yael
Claims and customer service
Your customer service reps are always helpful and informative
Insurer: Nationwide
By: Cindy
You guys are great!!!!
Thanks for the great service and for checking in.
Insurer: Nationwide
By: Carla