Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Compassionate, Caring and Efficient
I found the Pets Plus Us customer experience to be excellent. Anytime I called, the staff were friendly, professional and were knowledgeable. My Vet's office was efficient in submitting the paperwork so my claims were processed in a timely manner. I also found the staff to be very compassionate. When I phoned to cancel my coverage because my puppy had passed away, the staff person didn't make me feel silly or uncomfortable because I was distraught on the phone. I appreciated that.
Insurer: Pets Plus Us
By: Lois
Fast
Fast claim service, great customer service when I called and asked questions b4 purchasing. Also helped me when needed help on how to submit claim.
Insurer: Embrace
By: Venus
Lunna is doing fine,she's a lot better and your services are great.
Your service is great. Would recommend you to anyone who is seeking pet insurance.
Insurer: Nationwide
By: Ruth
You don’t know how much you have helped me and my Luke.
If it were not for Nationwide, there is no way I could have afforded to help my Luke. He had spine surgery and still requires a lot of physical therapy and acupuncture. He also needed a wheelchair and paw lifts. He is my heart and you have made it possible for him to have a wonderful life. Thank you.
Insurer: Nationwide
By: Laurie
We LOVE Nationwide Pet Insurance!
We absolutely love Nationwide Pet Insurance! The claim process is simple and best of all is speaking with an actual person when calling about a claim or coverage questions. We are so thrilled to be a part of Nationwide! Thank you for being there for our four legged loved ones! Tom and Lisa Buckle (Obi)
Insurer: Nationwide
By: Thomas
Great insurance.
Blessed to have Nationwide there when I need them.
Insurer: Nationwide
By: Michal
My claim was handled professionally and paid very promptly.
When my dog had to have her mammary glands removed due to tumors, Embrace processed and paid the claim more quickly than I could have imagined. It gave me great peace of mind during a very difficult time. I would highly recommend Embrace.
Insurer: Embrace
By: Candace
So glad we insured our pup with Embrace
We are so glad that we purchased Embrace insurance. Our dog had a terrible accident. The vet gave us the best course of treatment and the process to submit the claims was straightforward. The explanation of benefits was completely aligned with what we had to pay. No surprises. Thank you Embrace! Our dog is getting better every day.
Insurer: Embrace
By: Mariellen
Efficient and quick responding.
ASPCA employees are so efficient and courteous. We hope we never need to put in another claim, but if we need to have care for our Dutch, it is so comforting to know there will be a minimal amount of out of pocket funds needed and will not prevent us from getting him the very best care. Thank you to all!
Insurer: ASPCA
By: Mary
Ease of Use and Helpful Customer Service Reps when Needed
Koda has been insured since we first brought him home as a puppy. I am fortunate that he has been a very healthy dog to this point (11 years old) with only fairly minor issues requiring care. Fortunately I have never had to test my insurance plan in a severe emergency or severe illness, so I can't speak to that. What I can speak to is that the claims process is very straight forward and easy to obtain reimbursement and the times that I have either called with questions or spoken to a customer service rep regarding renewal/coverages, it has been a very pleasant experience. The representatives have been knowledgeable, helpful and have even saved my money on my renewal policy. I would not hesitate to insure my next puppy with Nationwide.
Insurer: Nationwide
By: LesLee