Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Insurance
We purchased pet insurance in case of large medical expenses (surgery/chemo/etc.). Fortunately, Charlie has not needed any major treatments, but unfortunately, he has required several tests that were not surgery-level expensive, but still expensive. The insurance helped a lot and made these less stressful. We are grateful to have the coverage and for Nationwide's excellent customer service.
Insurer: Nationwide
By: Tony
A little disappointed
My experience with Nationwide has overall been very positive. My criticism largely is due to the surprise I encountered when my first large bill was rejected. I can clearly see the policy exclusions, but think Nationwide should use their “Reach” to educate their insureds on things to watch out for so they can avoid these situations. My dog had what I felt was a significant bloody stool, so I promptly brought her to our vet for treatment. Little did I know the peace of mind I had walking in “thinking I had major medical” didn’t exist. A flyer/reminder from the company might have helped. The call to the vet line offered little satisfaction since they are unfamiliar with the policy coverage.
Insurer: Nationwide
By: Brian
Nationwide Insurance is a blessing, so prompt in response, and able to provide better care for my faithful companion.
So much appreciate that you accept the diagnosis and provide reimbursement for the costs. My old retirement budget may not be able to keep my faithful companion going so well. I recommend your coverage to soooooo many folks. Thank God that I learned about your pet insurance. Blessings, Naomi
Insurer: Nationwide
By: Naomi
SUPER HAPPY CUSTOMER
We have had this insurance for a year for both of our dogs and we are super pleased. Claims are easy to submit. For the most part ,everything they say they reimburse they have. I have recommended this insurance to a lot of people. Please keep up the good work. This has been one of my happiest purchases !
Insurer: Nationwide
By: Tami
Absolutely Amazing
I love Nationwide Pet Insurance. My claims were processed in a very short time and no trouble . They sent me an Email to check up on how my dog is doing as well. It really makes a difference when they show they care about your pets health . Would definitely recommend this to Anyone who has a furry friend 🙂
Insurer: Nationwide
By: Rosalba
Great services
Great service and piece of mind for my best buddy
Insurer: Nationwide
By: Bob
Paco’s Mom
Overjoyed with your response to Paco’s needs!
Insurer: Nationwide
By: Pamala
Very Helpful staff
I'm always pleased when I call for help to get a real person that is very helpful. Usually, I've done something wrong on my claim, and they are so helpful and nice. I'm very appreciative to have this coverage for my best pal.
Insurer: Nationwide
By: Laurie
We LOVE Nationwide Pet Insurance!
We absolutely love having chosen Nationwide for Obi! Filing a claim is so simple and the e-mail communications are very much appreciated. We are always telling our pet/four-legged children owners the benefits of having insurance with Nationwide. Thank you, Nationwide!
Insurer: Nationwide
By: Lisa
Nationwide Pet Insurance eases the financial burden of vetinary care for your furbaby.
Nationwide customer service and claims processing are quick and generous. My sweet guy has allergies and recurring ear infections that have resulted in numerous trips to the vet and plenty of treatments and medications. Nationwide has processed my claims quickly and I have received a substantial reimbursement on each claim, after the application of my deductible of course. We've had Nationwide since he was a pup and I just added a policy for my new puppy. The service and reimbursement rates are phenomenal.
Insurer: Nationwide
By: Kristie