Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thanks!!!!
Thanks so much for your outstanding support for Remy and Fenway. I have had pet insurance for the last 13 years covering 3 dogs and have never had an issue with filing a claim or getting reimbursed! You’ve been a lifesaver!
Insurer: Nationwide
By: Jane
Thank you
We have not had any problems with your company. Every time I called your customer service they were very friendly and helpful. I would like to thank them for all of their help.
Insurer: Nationwide
By: Jan
Amazing claim service
My girl blew out her CCL and needed TPLO surgery. I submitted the claim the day after surgery and within a week I knew how much I would be reimbursed and received the monies a few days after that. These folks even called to see how she was doing. This whole process was fast, efficient and stress free. I highly recommend ASPCA pet insurance. Now I can just focus on the recovery process.
Insurer: ASPCA
By: Michelle
I am very happy with Nationwide
you Are very helpful with the claims and the payments.
Insurer: Nationwide
By: Hebe
Good pet insurance co. Have been with you for years and years (back when you were VPI)
Prompt. Efficient. Comfort that it is always there.
Insurer: Nationwide
By: pamela
Awesome
You guys have been so helpful. Not only do I feel bette knowing that chewie has coverage like a human baby/child would I also love that when I call for help the staff is kind!
Insurer: Nationwide
By: Mary
Coverages and communication as promised.
Completely satisfied with Trupanion's prompt attention with the charges incurred from the surgery and diagnosis and testing appointments for our dog. Trupanion has a working relationship and networked communication with our local VCA animal vet/hospital. As hoped for, all approvals, coverages, and monetary transactions occurred as smoothly as promised and expected. My wife and I couldn't be more pleased or impressed. The ease of our transactions with the office and billing section of our vet was great thanks to the combined personnel efforts and internet/email connectivity of Trupanion and VCA. We expect the same care moving forward with the treatments yet to follow the surgical removal of our dog's cancerous anal gland. Trupanion covered the costs as our plan spelled out. No problem with the approvals or monetary trails. Although my wife and I are very pleased and relieved by Trupanion's promised coverages I do have one question. We are okay with the following area of non covered determination but wonder why the doctor ordered consultations, oncologist and surgeon, to determine a course of action after the excluded exam appointments to determine the diagnosis were not covered. After all those follow up consults are discussions to agree upon the best doctor recommended treatment. Not really an exam because they have already occurred through the previous diagnosis and testing exams. Again, we are okay with this determination but still question the category of exam vs consult after exams previous results. My wife and I want to thank Trupanion for making this whole process more comfortable for us to accomplish and much relief of all the stress involved. Our dog is part of our family and we are thankful for your help and involvement.
Insurer: Trupanion
By: Paul