Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Set our minds at ease
This was the 1st time we had a possible claim during an emergency situation. Your staff listened, shared personal experiences and answered all my questions. It was not only great to get answers but with the nature of the emergency having someone who set our minds at ease helped us make better informed choices with regards to our pets care & what we could afford put of pocket. Murphy is on the mend and hopefully we will not have an emergency of this nature again!
Insurer: Pets Best
By: Jaclyn
Happy with claims
Happy with the way claims are settled and speed is very fast! Whole process is very easy and only takes about 2 mins on our end.
Insurer: Pets Best
By: John
Processed quickly
The claim was processed very quickly. I appreciated the updates sent by email on the status of the claim.
Insurer: Pets Best
By: Amy
Awesome
If you are a serious pet owner I would highly recommend pet insurance with ASPCA. The customer service is the best when it comes to filing a claim and the reimbursement back to you is quick. I also like the fact that they will call you and check up on your baby or babies after a vet treatment. Only one word to say about ASPCA, ( Awesome ) Thank you all there at ASPCA.
Insurer: ASPCA
By: Michael
Fast and easy process
The agent was pleasant and explained the process well. Helped to swiftly move through the steps of submitting the claim. I would recommend you partner with the Vet agencies to make it even more effecudnt for policy holders.
Insurer: Nationwide
By: Lorraine
Pet's Best Insurance Really Is
My two 12 year-old Maine Coon cats have been covered by Pet's Best Insurance since they were young. Over the years, Pet's Best has done an excellent job, and I have known that my boys will always get the care they need, because Pet's Best has our backs. One of my cats developed Acromegaly, a rare tumor of the pituitary gland, which has resulted in an enlarged heart and diabetes. He also has colon cancer. As you can imagine, this has all been a bit overwhelming, but Pet's Best has helped me to get him the best care possible, and I will be forever grateful.
Insurer: Pets Best
By: Barbara
My pet's health is always the primary concern of every agent I've talked with at Nationwide. THANK YOU for caring
I've been with your company for several years and EVERY person I've talked with has been caring and concerned about me and my pets. They never seemed rushed to get off the phone and always assist with any questions to make sure we understand benefits, cost and coverage... I don't know how you find such create people -- but keep it up!
Insurer: Nationwide
By: Kellie
service has been great and hassle free
great customers service and coverage
Insurer: Nationwide
By: David
Very happy
I am very happy with my insurance with Nationwide; my claim filings and reimbursements have been terrific. My contacts with customer service always good as well. My only concern is the cost as my pup ages. I have been told that the insurance rates can rise considerably as your dog ages. Is this something I should be concerned about with Nationwide?
Insurer: Nationwide
By: Donna
Piece of mind & TOTALLY WORTH EVERY PENNY!
Oh boy! Where do I start! My first year of dog ownership I have done at least 10 claims and I think I'm close to my annually max of 10k. ASPCA insurance has saved me sooooo much money and the claim process couldn't be easier. Also every time I speak to anyone they are all soooo warm and friendly and I truly believe they care!
Insurer: ASPCA
By: Jen