Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Excellent service. Prompt response to claims. Highly recommend.
I highly recommend Nationwide to all pet owners. The coverage is excellent and claims are handled in a timely manner. They offer you peace of mind in giving your pet the very best Vet care when illness strikes.
Insurer: Nationwide
By: Rose
Quick turn around on claim
Claim process was quick and easy. Personnel were helpful. Thankfully Bones recovered nicely and is back to old self
Insurer: Nationwide
By: arthur
fast claim review
This company always quickly reviews my claims. My dog is so small that if she eats any bad thing off the floor, she gets very sick. So I usually have an issue with her once to twice a year and need to file a claim. Nationwide always takes care of it for me without fail, and in a timely manner. This is so appreciated!
Insurer: Nationwide
By: Roslyn
There when Obain needed support.
Always helpful.
Insurer: Nationwide
By: Ralph
Very quick response to my inquiries and inputs.
Very quick response to my inquiries and inputs.
Insurer: Nationwide
By: Steve
Trupanion paid thier portion of our claim quickly, with no hassles!
Trupanion is a pleasure to work with. They came through for us when our dog got really sick. Thanks again, Trupanion!
Insurer: Trupanion
By: Kent
The ease of use and peace of mind your pet insurance has given me is priceless.
Your Nationwide Pet Insurance has given me peace of mind that should anything happen, you will stand behind me and I can get the help my pet might need. Your claim service was easy to use and fast.
Insurer: Nationwide
By: Kristene
It is always something....
Your customer service reps are great when you call and I have had to call a few times. You have declined claims as repeats when it was not, you are too expensive, many things seem not to be covered once an expense is incurred...
Insurer: Nationwide
By: Ida
Policy is good, but clarity and claim time could improve
When you submit a claim, you don't get any updates while the claim is processing, and it typically takes at least 3-4 weeks for a claim to be processed and to get reimbursed. The coverage is good, but the policy could be a bit clearer.
Insurer: Nationwide
By: Katie
Phenomenal Company!
My 5 year old golden retriever, Apple, had a herniated disc in her back requiring delicate neurosurgery and many days of ICU followup. I cannot express how thankful I was that she was protected by a Healthy Paws policy! It allowed me to get Apple the very BEST and updated treatment available including the use of the hyperbaric chamber which was pivotal in her speedy recovery. I was so impressed that Apple's Healthy Paws policy had no maximum, did not exclude anything my doctor ordered and my claims were processed in a couple days!. Apple's claimwas thousands of dollars and it was paid with no issues or hassle! What a relief it was for me to know my fur baby could have all this and I did not have to worry about how I was going to pay the bill. I will always make sure my dogs are insured by Healthy Paws! This is an incredible, irst rate company that I will continue to recommend to all my friends.
Insurer: Healthy Paws
By: Kathy