Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Will never NOT have pet insurance again!
I had never had pet insurance before but my veterinarian recommended it when my dog was 6 months old. Thank God she suggested it because the dog I have is unexpectedly prone to health issues, including two CCL tears that required high-cost surgeries. I'm not sure what we would have done without the insurance coverage. Trupanion has been incredibly easy to submit claims to and they've reimbursed us quickly as well for claims that met their guidelines. I am very happy with this service and will continue to use Trupanion for future pets as well.
Insurer: Trupanion
By: Laura
Nationwide is easy to work with and timely with reimbursements
I first heard of Nationwide pet insurance while at my vet's, there was a brochure in the waiting area. After a devasting loss of a pet earlier this year, I now use Nationwide for both my pets (kitten and dog). I send in a claim for all wellness visits - I fortunately have not had any veterinary emergencies - the online claim submission is simple, easy to do, and I am reimbursed in timely manner (about two weeks). This is still my first year with them so hopefully there won't be any premium surprises going forward! I am thankful I have the coverage and recommend Nationwide.
Insurer: Nationwide
By: Laura
Best pet insurance ever!
We have had pet insurance since our Afghan Hound /Poodle mix was 8 weeks old. My Vet suggested it & I have to admit at the time I was very skeptical. (LIKE really? Im just flushing, my $$$ away? ) However less than 18 months later our Dog Toa had a traumatic accident & broke both of his front legs, a pneumothorax, and damage to his liver & spleen. To say we were stressed is putting it mildly, Once we had Toa settled at CARE vets I immediately called Nationwide & they reassured me that we were covered for insurance. Without this, we simply would not have been able to afford his treatment. Thank you Nationwide Pet Insurance.
Insurer: Nationwide
By: Sarah
Nationwide makes pet insurance easy, affordable, and well worth it!
Nationwide has taken a lot of the financial stress involved with having a senior pup out of the equation. The app used for submitting claim forms is intuitive and easy to use, and the processing time is entirely reasonable (actually quite speedy!), which is much appreciated. We'll be Nationwide Pet Insurance customers for life, based on the service and responsiveness we've enjoyed so far!
Insurer: Nationwide
By: Mika
Great customer service
Fast service and so easy to submit a claim. Always have been able to get my calls or emails answered quickly. Very helpful.
Insurer: Nationwide
By: Judy
Professional, efficient service
Pleased with service.
Insurer: Nationwide
By: Mary
Sry easy to work with and I feel very supported
Very pleased with the support we have received. It’s scary when your beloved pet gets sick and they can’t tell You what’s wrong. Thank you for helping us!
Insurer: Nationwide
By: Karen
Long reimbursement wait.
Processing is slow. Reimbursement takes too long.
Insurer: Nationwide
By: Monty
Service
Been super easy and pleased with Nationwide as our insurance provider for our fur baby!
Insurer: Nationwide
By: Allie
Awesome company to work with, they are always prompt and courteous.
I would highly recommend Trupanion to everyone that has a pet. The peace of mind it gives me know that my dogs are covered is worth every penny. Their prices are great and their service is too!
Insurer: Trupanion
By: Bev