Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace-Best Insurance to have
I give them the highest rating possible : very reasonable premiums and an honest and easy to understand policy terms. Claim filing is very easy and they are keeping you informed on the status. Payments are quick. Every time I interacted with the Customer service ( which usually is not necessary since the process is very smooth ) they are super nice and friendly. It makes a huge huge huge difference to have insurance, when treatments are needed. Have the pets enrolled as young as possible, its a great decisions. Life saving.
Insurer: Embrace
By: Claudia
I am eternally grateful to Healthy Paws!
I honestly couldn’t say enough about how amazing Healthy Paws Pet Insurance has been for me and my extra large dog, Karl. They have always come through with EVERY claim I have submitted to them and they do it super fast and it direct deposits right to my account. I have a very accident prone, large pitbull and he recently had a major surgery to repair his torn CCL and meniscus and healthy paws was right there making me feel SO much more at ease over an already overwhelming situation. I have recommended them to everyone I know and even had many people sign up as a result. I have also talked to other people who have plans with different companies and they have issues with them. I have never had any issues with this company and I will use them always! They also have many different plan options you can choose from. I will leave it at that because I could go in forever about them :) good luck and choose healthy paws!
Insurer: Healthy Paws
By: Abigail
I love Nationwide Pet Insurance!
I love how easy it is to make claims with Nationwide and receive reimbursements with Direct Deposit. Recently, I had reason to call the vet helpline after hours of my vet. The person I spoke with was very professional and thorough in collecting info on my pet and giving me the direction I needed to decide if I could wait until my vet opened. I love Nationwide Pet Insurance and through referrals have made Nationwide 2 additional clients.
Insurer: Nationwide
By: Debbie
Great company to have and work with.
It's been a great company to work with and everyone has been very nice and helpful.
Insurer: Nationwide
By: Geneta
The best pet insurance ever!
Fantastic coverage, very easy to submit claims and very fast payment of covered expenses. Great follow up care questions and they keep you up to date with the entire review process.
Insurer: Nationwide
By: Bill
If you don't have Nationwide, you and your dog are missing out!
Nationwide was the best thing I ever did for me and my best friend McKeever. I recommend Nationwide to all our furbaby friends pawrents.
Insurer: Nationwide
By: Gloria
Love Nationwide Per Ins
Nationwide is a wonderful Ins Company for pets. They pay within 30 days and the ease of submitting a claim is awesome! Highly recommend Nationwide!
Insurer: Nationwide
By: Kim
Great insurance company to work with
Best insurance company I have ever had for my pets helpful, handles claims timely would and have recommended to other pet owners.
Insurer: Nationwide
By: Rick
Quality Pet Insurnace, & Amazingy Simple
Nationwide offers very competitive rates which is great, but also their service, and claims process and apps are so very easy to use, and fast, you could not ask for more. I am not a person who typically would use an app to file a claim for anything, but the process is so easy, it saves a notable amount of time and stress. I have zero complaints from pricing to claims, I will be a Nationwide customer for the life of my pet.
Insurer: Nationwide
By: Michael
It's Easy
I love the overall coverage and easy app claim submission. Nationwide came through with its promise on keeping my kitten's first year health expenses affordable. In my kitten's first year we had 2 office visit to make sure she's fine, 2 or 3 vaccine shot appointments, 1 pre surgery blood test and 1 spaying operation. All those visits for my very healthy kitten can easily be $1,000 or more. Nationwide was there for all of it. Any questions from Nationwide was handled between them and my vet. I just deal with the reimbursement checks 3 to 4 weeks later. Can't beat that level of service.
Insurer: Nationwide
By: Carol