Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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First rate service from caring people
I am always able to get a prompt courteous answer to my questions and the claims processing time has improved dramatically this year. My dog has been quite ill this year and Nationwide has been very helpful with quick turnaround on my claims and issuance of reimbursement checks.
Insurer: Nationwide
By: Jon
Peace of Mind
We are so happy we made the decision to get full coverage for our puppy, Lucy, especially for her first year. We have had 3 visits to urgent care in 6 months due to digestive issues and eating things puppies should not. Despite our vigilence in puppy proofing our house, Lucy has managed to get into things we never dreamed she would ever be interested in. Thankfully we have great pet healthcare locally. They have worked in conjunction with Nationwide to help process our claims quickly and efficiently. Thankfully, Lucy is learning every day and will survive her first year, and so will we!
Insurer: Nationwide
By: Dorothy
Easy Process
Excellent service. Even less work to keep a form on file with the vet.
Insurer: Nationwide
By: Bob
Excellent and Caring Pet Insurance
Nationwide Pet Insurance has been my Insurance company for over 20 years. They are very caring and takes interest in the well being of all my dogs I had and presently have now. I highly recommend Nationwide Pet Insurance!
Insurer: Nationwide
By: Pam
Excellent insurance , great customer service !
Thank goodness I purchased pet insurance with Nationwide. Not only is it affordable, it’s great service, and critical to have to help with expensive , unexpected veterinary care
Insurer: Nationwide
By: Ana
Was happy and surprised on how fast and how great the service was.
I recommend anyone to get pet ins. My dog was so sick I thought I would lose her and she had all tests run and having ins. really helped me out. Certainly worth getting. I do have to remember there is a vet on this site that you can contact. I'm very happy with the insurance.
Insurer: Nationwide
By: Lorna
The UI interface is really convenient
They have more options (deductibles and limits), when I bought it at least. The time of claims reimbursement might be longer (3-4 weeks), not sure since this one is my first pet Insurance. I just checked the reviews online and limit options when buying. The GUI is pretty simple and easy for submitting claims. Overall I like it.
Insurer: ASPCA
By: Prafful
Very helpful especially for a dog with health problems.
I bought health insurance for my puppy before her first vet appointment. My previous dog had insurance but not early enough and not as good an insurance company. This Havanese has serious digestive problems and needs RX food and supplements. She also has lousy teeth. Nationwide Insurance has been wonderful.
Insurer: Nationwide
By: Martha
Thank you Nationwide
Nationwide has helped me to provide the care that may dog needs to live his best life. Claims are paid filed in a timely manner by me and paid in a very reasonable amount of time by Nationwide. I'm impressed with the coverage and how much it helps me to properly take care of my best bud!
Insurer: Nationwide
By: Ashley
Excellent customer service!
I have received only the best customer service from Nationwide. Unfortunately, my dog Blanche has had some medical issues lately. Nationwide processed all our claims quickly and efficiently, whether they were submitted by myself or the vet's office. I would highly recommend Nationwide!
Insurer: Nationwide
By: Jeffrey