Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
ASPCA pet insurance for my kitten was the best choice I ever made!!!
My husband and I got a purebred ragamuffin from a breeder over New Years 2018. She was 3 months old. I immediately got her ASPCA pet insurance that was highly recommended by a neighbor. A month and a half later she got FIP. We took her to the vet got a bunch of tests and the emergency room. Our bills racked up to more than $2000. ASPCA covered so much I only had to pay a few $100. They even paid for her cremation! The customer service representatives were so helpful and sympathetic. They made things so much easier for us going through this shocking experience. A month after we got Luna we got her half brother. Same thing. We got ASPCA right away. He has had a few trips to the vet for minor things that saved us tons of money too. Hopefully we won’t have anymore trips to the vet but we feel safe in the hands of ASPCA
Insurer: ASPCA
By: Michelle
Terrible at communication and processing claims.
They misrepresent that they process claims in 10 days. It has been over a month and my claim just got processed (denied) because of insufficient medical records. My vet assured me that his entire file was delivered so it seems like a scam denial. I will try literally anyone else at this point.
Insurer: Healthy Paws
By: Heather
Peace of Mind!!
The claims service has always been outstanding. We have an increased peace of mind knowing we will get the best help for our pet under any circumstance. It means a lot.
Insurer: Nationwide
By: John
Relief
I always feel a sense of relief knowing I have Trupanion. We have needed them many times and they have always come through for us.
Insurer: Trupanion
By: Laura
Fast and easy when you have all the invoices and information needed.
Fast and easy when you have all the invoices and information needed. I did on line, very satisfied with this insurance since 2013. Definitely I recommend Trupanion.
Insurer: Trupanion
By: Maria
Good service
The young lady at the Vet handled it for me.
Insurer: Trupanion
By: Mike
Bella and Trupanion
I have always had very good experience with Trupanion.
Insurer: Trupanion
By: Peggy
Thank god for trupanion!!!
Trupanion has been wonderful!! Thank god for them. They'll have taken care of my Cujo as if he was theirs. THANK YOU TRUPANION!!!!!!!
Insurer: Trupanion
By: Barbara
Thanks Trupanion
Becky has allergies and she thanks you for your help and support.
Insurer: Trupanion
By: Claire
Fast Service
Quick response time from the time the claim was received. Very clear explanation of benefits. Deposit into my bank account was also very quick.
Insurer: Trupanion Canada
By: Frances