Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We recommend this Nationwide VPI to our friends!
We are very pleased with the coverage and the responsiveness of VPI. We rescued our puggle at age two, and she proved to develop some health problems. She is much better now, but we will always keep our VPI current for her and any other future dogs. We were so glad that we took out both wellness coverage and major medical. After a reasonable deductible VPI covers fully almost all costs from our veterinarian.
Insurer: Nationwide
By: Bruce
Easy, Friendly and Reliable Service!
Nationwide Pet Insurance has always provided the very best service since we became customers six years ago - friendly customer service and timely claims payment = great peace of mind in caring for our pup!
Insurer: Nationwide
By: Kristin
Collect premiums, slow to pay, minimal payment or denying all
Since taking over for VIP Nationwide is very slow to pay and will take the maximum of 30 days to respond to bills. Then when advised of the payment, they state they want more information, even though every thing was received with the original billing submission. Then expect to wait another 30 days to find they will deny payment; due to them reducing coverage and maximum paid out which is 1/4 of the cost. Very little seems to be covered now I would recommend not taking out the basic wellness coverage, you can save money not paying the premium for regular visits.
Insurer: Nationwide
By: Judy
Pleased with Claim Process and Result
Shelby had a broken tooth that required removal. Nationwide covered most of the cost of the removal. The claim process was seamless.
Insurer: Nationwide
By: Ardith
Incredible, very fair, fast see
The prompt and fair way our claim was handled was unbelievable. We have had very negative results with other pet insurance companies over the years. Our experience with Nationwide was truly “a breath of fresh air.”
Insurer: Nationwide
By: John
Excelent Pet Insurance Company
I am really satisfied with Trupanion. Got the insurance when my dog was 8 years old and just recently he has been diagnosed with Diabetes. At first, I was skeptical but Trupanion prove me wrong. They have been very helpful and the claim process is easy to follow and prompt. I strongly recommend.
Insurer: Trupanion
By: Lazaro
Do not recommend
The insurance plans doesn't cover what pur needs are and have no policy plan to do so. The customer service staff is cold and unprofessional. It was a waste of money and so much frustration dealing with them.
Insurer: AKC
By: Kim
The claim process was so easy, and almost everything was covered!
I’m very happy with the service. Filing the claim so easy, almost everything was covered, and the turn around time was fast!
Insurer: Nationwide
By: Heather
Great Service!
Great communications. Reimbursement is quick and easy!
Insurer: Nationwide
By: Jay
Easy and great customer service
Customer service has been helpful. Still a little confused about the insurances breakdown. Claims are easy to prepare and take about 30 days to complete
Insurer: Nationwide
By: Stephanie