Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Everything about this has been a pleasant surpris
Your coverage and customer service have been a surprise and a comfort to this dog owner. I had been warned not to buy pet insurance as other policies often cover almost nothing. Even my vet told me not to bother. But Nationwide has changed all that for me. Your claims process is easy and straightforward. And your coverage of bills has been more than fair. It is a comfort knowing that I can give my dog the care he needs without worrying about the cost. I was surprised again today with an email asking how my dog was doing after you covered several bills. Thank you, Nationwide. I will NEVER be without your pet insurance again!
Insurer: Nationwide
By: Andrea
Nationwide has been an excellant company to deal with so far..
I originally had VPI and now Nationwide Pet Insurance since Maddie was 6 months old. I have had excellent service both in inputting claims, and payment. If there were any questions regarding the payments, all I had to do is call and ask. excellent service so far and I hope it continues.
Insurer: Nationwide
By: Margaret
Great service Nationwide! I'm telling my pet-owner friends and family
This is my first year to have pet insurance. I have both the well care and emergency care. My dog has been in very good health thus the reason for adding the well-care program. We recently have had to visit emergency services and having Nationwide's support has really made a difference.
Insurer: Nationwide
By: Janis
Reliable pet ins company
Reliable and thoughtful. Glad I switched to nationwide
Insurer: Nationwide
By: Wilson
Nationwide takes care of my Doberman!
I have a very complicated Doberman. He sees more doctors than I do to address his many health issues. To that end, I submit several claims a month. Nationwide has always been fair and helpful throughout the claims process, quick with payouts for claims, and has really good customer service. I highly recommend them to any pet owner and will never have a pet without coverage from Nationwide.
Insurer: Nationwide
By: Jennifer
Great pet insurance
It is great to speak with people who work for your company and know that they care about your pet.
Insurer: Nationwide
By: Annette
Great
Thanks for great service. The insurance really helps Carrie stay healthy.
Insurer: Nationwide
By: Mary
Gracie is much better
Gracie’s eye issues are much better. I appreciate the ease and promptness of payment of claims
Insurer: Nationwide
By: Laura
Piece of Mind
My boyfriend and I are first time dog parents. Ollie, our dog is everything to us. He is now 18 months. A little over a year ago few of our friends, also pet parents recommended getting insurance for him. Of course we thought about it but didn’t do. When, Ollie was 7 months old he jumped into the air to catch a ball and hit his leg on the metal part of our chair. I thought his leg was broken. $600 later, Luckily for us nothing was broken, just needed some rest. We got insurance the next day. A couple months ago we thought Ollie was choking or something was stuck in his throat. When to the vet insists on a x-ray, our bill was $543. It was kennel cough. I summited a bill to nationwide and it was covered. Took a few minutes to do. I highly recommend pet insurance thru Nationwide. As a first dog parent. The vet hotline answers all my questions and even call back to check on him.
Insurer: Nationwide
By: Nadia
Simple process, very timely fulfillment!
I've had to submit a couple of claims recently and each time I've been thrilled with the ease at which I can file an electronic claim, the timeliness in which the claim is processed, and the rapid reimbursement.
Insurer: Nationwide
By: Damian