Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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AMAZING
Healthy Paws is a great insurance company. If your considering owning a pet do yourself a favor and take out an insurance policy for the unknown accidents that can happen. And are costly. This is the second major surgery my pup needed and Healthy Paws took care of us and prioritized everything we needed.
Insurer: Healthy Paws
By: Nicholas
Pets Best has been excellent
We have filed a lot of claims lately due to a degenerative condition. Pets Best has been generally excellent on the phone at explaining the policy and having compassion for our situation. Claims have always been processed very quickly and if there's ever a delay, we receive an email in advance.
Insurer: Pets Best
By: Matthew
App makes life simple
My how times have changed. It's easier to submit claims than it is taxes these days. I'm grateful for the features your site and app offer to make life simple, and for the timely responses. Thank you.
Insurer: Pets Best
By: Sophia
PetsBest has been wonderful
My Duchess was diagnosed with cancer in November, so we are regularly at the oncologist. PetsBest has been wonderful with her claims and sometimes even reimbursing within 30 hours! Thank you
Insurer: Pets Best
By: Joanne
Working with Nationwide Pet Insurance was a pleasant experience
After filing my claim for our bulldog, we were getting worried after a couple months of processing that our puppy’s claim wouldn’t go through. Trusting the process was what we believed in and when we found out the claim was approved, it couldn’t have came at a better time. Thank you Nationwide!
Insurer: Nationwide
By: Jourdon
You guys are awesome
We are the parents of Junior (recently passed) Hutz and Jewel. All Boxers and being boxers they have had their share of illnesses and cancer. I don’t know what we would have done without this insurance! When Junior was going through chemo it was a God sent! I told everyone in the animal hospital about you and some got the insurance and others their dogs were to old! I can guarantee that their next pet will have this insurance! As you know our boxers have had numerous cancer surgeries and financially it would have been a nightmare making decisions on their life. Again thank you so much for being there for our fur babies!—the Stamps
Insurer: Nationwide
By: Sharyn
Best Money Ever Spent!
We bought insurance for Rudy when he was 7 years old. He is now 14 1/2! We love nationwide! The claims service is so easy! Rudy is happy, he plays hard and most of all jumps off the couch everytime the door opens to greet us! He has had treatment for bladder cancer and just started a second round of chemo. Thank you for helping make his treatment possible! We tell everyone we know who has a pet about Nationwide, we would not be without it!
Insurer: Nationwide
By: Melinda
You have been incredibly supportive and helpful for our Sally , and I would highly recommend you to anyone I know!
You are clearly a compassionate as well as well-run pet insurance company. We are so grateful - you to have been supportive of our Rascal before he passed, and now our Sally now as she gets better each passing day. Our 2 cats, Butterscotch and Oreo are also insured with a swell. Thanks for all that you do, for many, and as long as we continue to have more pets in the future, we will select Trupanoin!
Insurer: Trupanion
By: Bette
Completely impressed with Pets Best
Having had other health plans with other dogs, I am completely impressed with Pets Best. I cannot believe how easy the process was...and not having to provide tons of explanations for the claims was a joy (to be a trusted customer). Usually, I have been asked for vet clarification on every treatment and diagnosis! Thank you, Pets Best.
Insurer: Pets Best
By: Karyn