Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Worst customer service I've e4ver received from Nationwide
on 8/6/19 called and spoke to a customer service agent named "Michelle" who couldn't have been more rude and uncompassionate. My Furry child, "Princess" is 5 and she rescued me after I lost my 14 y/o long hair GSD who I insured w/Nationwide when she was 18 months old. Princess was in a quick kill shelter in Tx when she was rescued by Give A Dog a Home German Shepherd Rescue in Sebec, Maine. Imagine the feeling Princess must have had in Tx, given how intuitive the breed is, then to ME which is a different climate etc.- So she had some diarrhea, that wouLd be almost expected wouldn't it? No- Not for Nationwide because after Princess had an encounter with a porcupine WHICH REQUIRED HER TO BE SEDATED WHICH IN ITSELF MAY CAUSE DIARRHEA, which I took her to the emergency room for you said she had gastroenteritis as well as a dermatitis- SHE HAS NEITHER OF THESE!!!!! on 8/9, I took Princess to her regular vet and have sent the doctor notes as well ( FYI- No indication of any of the issues you've said are pre-existing) a review request form and asked that I receive a conformation that the documents were received- OF COURSE I'VE RECEIVED NOTHING. If all the exceptions on the policy are not removed I won't be renewing my policy and I'll go to Embrace, a company who even rewards veterans for their service in the form a of a lower cost for pet insurance w/ equivalent or better coverage if you're a USAA member- which I am and have been for over 4 decades now. Nationwide has lost its way
Insurer: Nationwide
By: Mark
Learning pet insurance
Learning the ropes of pet insurance. Had 20 years work experience doing mental health billing. This is a new world. Filing pet claims manually by mail, finally got online web access, as I’m on the smartphone most of the time. Nationwide has processed claims VERY timely, paid well on well visit part of insurance, EOB’s explained clearly what is deductible on other claims.
Insurer: Nationwide
By: McGhee
Great service, confusing app
I have been impressed with how quickly claims are reviewed and paid out. I have to critique the app: Figuring out how to submit a claim the first time was very confusing. I work in software development and I could barely figure out the app - I would hate to think how it would have gone if it were someone else less tech-savvy trying to do it. Also, I'm not a fan of having to click a link in an email and go to a page to accept a payment when a claim has been processed. To me, it's just an extra step that I have to go through and an opportunity for me to miss the email and not get the money I'm owed.
Insurer: Nationwide
By: Robert
Still waiting
I’m really not impressed with my claim process. My chihuahua recently had major surgery for his ACL and patella and it was not cheap. I’m still waiting and fighting to get reimbursed the over $2500 surgical procedure it cost to save his life.
Insurer: Nationwide
By: Patricia
Fantastic service and speedy claim process
I don’t know how I ever went without Nationwide Pet Insurance for my fur babies. They provide great resources and information on their website, their claim process is very simple, claim approval/denial is clear, and payment reimbursement was very quick. What a great service all-around!
Insurer: Nationwide
By: Nicole
Excellent service
I’ve insured 3 dogs with Nationwide Pet Insurance over the past 13 years and never had any issues with claims or service. I recommend them to pet owners all the time.
Insurer: Nationwide
By: Arrezu
We THANK YOU from the bottom of our hearts!!!
Dear Nationwide folks, I am writing this review to let you know how thankful I am that Nationwide is definitely on our side (just like the jingle)... I will make my story as short as possible. Last February, my sister was diagnosed with pancreatic cancer and lost her battle in July. It was so quick and so devastating it crushed my heart to bits. Then my sweet fur baby Chessie started getting sick! I was utterly besides myself feeling as if the world decided to fall on me, not again... The vet bills where piling but I had to do what was needed to get her better again, “pets are family”. Hesitantly, I mailed my fur babies paperwork/claim expecting more negativity, but hoping for something more positive. Nationwide came through!!! They processed my claim and even emailed me to check on how my fur baby Chessie is doing!!! I am moved beyond words. After all the heartache of losing my sister and the stress of trying to get my fur baby healthy again, I am so grateful to finally realize that Nationwide is there to watch my fur babies back (and mine). Thank you for keeping it real Nationwide folks!!! We love you!
Insurer: Nationwide
By: Maria
Nationwide Pet Insurance Is The Best
Tucker has had a few serious and expensive medical proedures this year and Nationwide was wonderful with helping with expenses. Surgery for a torn leg tendon and then two infected teeth e extracted lead to major vet bills. Nationwide w as a a life saver. Wouldn't be without it. Have had it for last 20 yrs.
Insurer: Nationwide
By: Mary
Easy to work with
I have always received excellent customer service and received my claims back in a timely manner.
Insurer: Nationwide
By: Jenifer
Best Pet Insurance Ever
Never a problem. I recommend Nationwide to everyone. Also, app makes it so easy
Insurer: Nationwide
By: Tommy