Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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There is a lot you do right and a lot of causes for concern.
I have been a loyal customer for years now and appreciate the ease of the process and I also appreciate the help with the hefty vet bills. However, I have noticed that for Carter I am basically giving away money since he rarely goes to the vet. I know I’m paying for the security, but it would be nice if maybe there would be a discount for pets that don’t utilize the policy. With my other dog though, he has had issues with bladder stones which is ongoing and the policy has been very helpful. In my case though I think it would be nice and easy to have both my dogs on the same policy rather than having two separate policies. I would also like to express my concern with the fact that I have to front the cost of the bill, I think it would be quite nice if I was able to be cut out of the payment process and just have you reimburse the vet directly so that I’m not waiting around on checks. Overall I have been satisfied with Nationwide and I have had wonderful experiences with customer service except for one time which I’ll chalk up to the agent just having a tough day. I am going to reconsider keeping Carter on a policy since he has rarely used the service, however if I could bundle my two pets together on the same policy that would change things for me. I would like to speak with someone further about my review if possible because I do enjoy open dialogue.
Insurer: Nationwide
By: Michael
Great service!
Always prompt and great service.
Insurer: Nationwide
By: Patricia
So far I just had an awesome experience
I am very happy with the service nationwide is providing so far. It is made very easy to send in a claim and to get the refund back.
Insurer: Nationwide
By: Victoria
You never know how life will play out
I bought this policy about 2.5 years ago when we got our first puppy. I was a little skeptical about how beneficial this would be, but I figured with the cost of heartwom, flea, and tick medicine, we would hit our deductible and then be covered if something unexpected came up. I have always had a great experience with this service as a customer. It’s easy to file claims, having reimbursements go directly into our bank account is nice, and any time I’ve had to call, the reps are very helpful and kind. Within the last year, our poor pup has been struggling with allergies. He got a few infections before going on daily Apoquel tablets. We even had to make an ER visit for the first time a few months ago. To say I’m thankful for Nationwide Pet Insurance now is an understatement!
Insurer: Nationwide
By: Christine
Expensive but worth it in the long run
All moves smoothly execept sometimes I have to re-submit claims because it says unreadable or the like. A phone call should accompany any initial problem for prompt re-submitting
Insurer: Nationwide
By: Andrew
Very happy I took the insurance policy with you!
We are very pleased to took out the insurance on Nico. I am very impressed with the whole process and now, just received the email asking how Nico is feeling. I am happy to say he is doing great! We never really determined what was wrong with him that day. But he bounced right back after a day and a half. He is scheduled for neturing May 17. We love our vet and having the insurance makes it not such a financial burden. Very happy so far with Nationwide.
Insurer: Nationwide
By: Catherine
Quick and easy claim payments
I love how easy it is to submit claims to Nationwide. This last time, I submitted five different claims at the same time and payment arrived within days! I was very grateful for the quick reply. Thank you!
Insurer: Nationwide
By: Sunnie
Filing a Claim
The reason I like Nationwide for my dog's insurance is because they make filing a claim so easy. There's a pre-filled form and you enter a couple of things and you are reimbursed within a week or so.
Insurer: Nationwide
By: Chris
Happy Customer
I am so very happy with the coverage I am offered for my pet. Nationwide is so easy to work with. I highly recommend them to anyone.
Insurer: Nationwide
By: Heather
Healthy paws 🐾 are the best
Great insurance company. They take care the claim within few days and kept in touch on hows my dog acl surgery went and doing after. I will always recommend healthy paws 🐾 They are not only an insurance company but also a truly part of my dog health checkers and family. Thank u
Insurer: Healthy Paws
By: John