Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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So thankful for Healthy Paw Insurance!
I have a sweet energetic english bulldog named Gustavo and as soon as we got him my good friend told me about Health Paws. They got it for their Frenchie and said it was much better than other pet insurance companies they had. I followed their advice and got Health Paws right away. I couldn't be happier with the service and follow up!
Insurer: Healthy Paws
By: Steffany
We were extremely impressed with the communication and efficiency throughout the claim process.
I was so impressed with how well Hartville handled our claim. They were in constant communication via email with me. They moved quickly to get the information they needed from our vet and processed our claim in a very timely matter. Then they even called to follow up on how our pet was recovering and offered any other assistance. Very satisfied customer. I have already recommended them to several friends and family with fur babies.
Insurer: Hartville
By: Cindi
A lifesaver.
Our dog Xena developed seizures and Trupanion has been there for us from the beginning. They process and send thru claims for vet bills and medications in just a few days. Without them we would have lost our dog since we not have been able to afford her care.
Insurer: Trupanion
By: Patrick
Excellent service
Very quick response time! Am happy with the service!
Insurer: Trupanion
By: Susan
Great company!
We have never had anything other than prompt, accurate claims service. I recommend Trupanion to everyone I know with pets!
Insurer: Trupanion
By: Carol
Thank you Trupanion
Always happy with your service! Prompt, polite service if I do call. Have had many claims the last 3 years and they are always paid within 2 weeks if not sooner. Our Isabella is alive today and thriving thanks to our insurance with Trupanion.
Insurer: Trupanion
By: Judy
So happy to have Trupanion!
I was dreading a long, drawn-out experience, and I couldn't have been happier! I've never filed before but have heard nightmares from friends with other insurances. Thank you for a great experience I'm So happy to have Trupanion!
Insurer: Trupanion
By: Marlene
Best pet insurance
In just a couple of clicks my claim is sent off and Trupanion handles everything from there. A customer service!
Insurer: Trupanion
By: Leah