Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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excellent customer service
Customer service is excellent
Insurer: ASPCA
By: Zach
Good service though it takes time
I have been using Nationwide since it was VPI, for a total of 4 dogs. Currently I have two that are under coverage. I find that filing a claim has improved since they started taking online-submitted claims, and speed of payment once the claim is processed is very good since they now make payments via ACH. However the processing time can be elongated. That was the case with my latest claim. But I am not complaining.
Insurer: Nationwide
By: James
Over a month, and claim is still "IN PROCESS"
Submitted a claim for my dog on March 14 for an operation to have bladder stones surgically removed. Policy confirms this procedure is covered, and It is now April 15, 30 days later, and they have confirmed all the information and required documentation to process the claim has been received - Yet the claim is still "IN PROCESS" after 1 MONTH!!!. Funny they advertise claim resolution between 5-10 business days - My calls and emails have gone unanswered. Terrible customer service. DO NOT BUY ANYTHING FROM THIS COMPANY.
Insurer: Pets Plus Us
By: Paul
Finding a insurance for my poodle
I had never really knew much about insurance for pets, I alwys figured it would not be worth all the hassle! Boy was I wrong!!! Mr. Vincent my toy poodle is my very first baby ever,I was illiterate to anything that had to do with pets!!! I got him at 3 months old with all paperwork and assumed OK THIS IS IT.... once he got sick and I got a bill of 718.00 i could not believe it!!! I began doing my research and after reviewing and speaking with almost any insurance company I found, Pets Best was the only one I felt comfortable and completely at ease. They answered all my questions and stood on the phone with me for almsot an hour, exploring what would be best for my buddy. Finally they found the perfect one for us!!! Since then I've used the policy 1 time and OMG!!! that was the really the time I was truly grateful I had choose Pets Best!!!! My claim was started and taken care of within 4 days!!! My reimbursement check was sent direct deposit and it BOOM DONE!!!! they were with me evey step of the way and really cared about his wellbeing not only HIS POLICY NUMBER!!! Def the insurance to choose when getting the best for ur lifetime friend!!!! They give us unconditional why not give it back!!!! You guys r the best!!!!
Insurer: Pets Best
By: Christine
Very satisfied!
I have used other insurance companies in the past and they ended up letting me down when I needed them the most...the end of my dog's life. I switched to ASPCA with my new puppy and had a claim within a year. She had terrible allergies, an ear infection and also sagging of the neck, which is still undiagnosed. ASPCA informed me I could take her to a specialist and she would be covered. They paid me quickly and I am so happy I made the switch!
Insurer: ASPCA
By: Shirley
Nationwide pet insurance is the best pet insurance out there
This insurance is great. Costumer service is awesome. Very simple to file claims
Insurer: Nationwide
By: Ashley
I am exceedingly please with Nationwide Pet Insurance for Charley!!!
We have had Nationwide Pet Insurance for our dog, Charley, right from the start after adopting him from an Animal Shelter. The claims forms are simple to use, online submissions are convenient, and Nationwide has always been excellent in processing any claims we have had. I highly recommend Nationwide, based on our own experience.
Insurer: Nationwide
By: Barbara
Everything was easy and just what they said they'd do at a time where we needed help.
A great company that helped us out in a time of need. Nice to know they're there when we need them.
Insurer: ASPCA
By: Ryan
Everything was easy and just what they said they'd do at a time where we needed help.
A great company that helped us out in a time of need. Nice to know they're there when we need them.
Insurer: ASPCA
By: Ryan
Overall claims experience review - Edward Mahon
I am happy with ASPCA's overall claims experience.. the service, professionalism and ease of doing business with (including friendliness). Amazing from that perspective. I also like the iphone app .. this makes my life easier. My only wish is that there was a way to not pay out of pocket.. and rather have our vet submit the claim on our behalf. It would eliminate out of pocket expenses.. especially when your turnaround time is very delayed.... in addition, it would also help us avoid forgetting to send over a claim.
Insurer: ASPCA
By: Edward