Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Very Simple
Just filed my second claim and the insurance covered all but one small procedure and the balance of the deductible. Very simple with the app on my phone and had our claim refund within 2 weeks.
Insurer: Nationwide
By: Jill
Awesome customer service
Had a rough year with my big guy but Nancy at nationwide has been there every step of the way to help! She even checks in on him.
Insurer: Nationwide
By: Chantal
Kind, supportive and speedy claims
We are experienced pet parents, and experienced with medical procedures and insurance. Everything comes together in the best of the best with Healthypaws. We did not use much insurance for years since my dog was hale and hearty. Last spring she contracted cancer and we faced difficult decisions about how to balance quality of life, health care costs and love. Healthypaws was kind to us when I contacted them about her condition, helped us locate treatment options, and always processes the claims quickly. We have had an extra year of good life together we could not have afforded otherwise. I will never have a pet without Healthypaws as part of our family!
Insurer: Healthy Paws
By: Callan
Excellent customer service, website and prompt reimbursements, definitely would recommend
Excellent customer service, website and prompt reimbursements
Insurer: Nationwide
By: David
Peace of mind that you can't put a price tag on.
We're multi-year customers for our two dogs. The web interface is very easy to use and claims are processed quickly. It's great to know our dogs will never be denied the care they need due to expense. That peace of mind alone is worth participation.
Insurer: ASPCA
By: Ryan
Happy dog mom
Excellent customer service and quick turnaround time to get reimbursed for vet bills.
Insurer: ASPCA
By: ANGIE
Horrible claims experience
The claims experience was problematic and was obviously calibrated to not actually pay out for procedures that should have been covered. I ended up paying entirely out of pocket for a surgery despite my vet being very clear in the appeal that the procedure should have been classified differently. I’ve been paying for Trupanion’s service for years and never received a benefit and this was the last straw.
Insurer: Trupanion
By: Maddie
Dog & I are Both Happy!
Great customer service & claim processing. Helped me with the questions I had. Process was simple. SO much better than my previous pet insurance. Happy dog & happy owner! Recommend highly.
Insurer: Nationwide
By: Cheryl
Good service every time.
The service is exceptional and all claims are expedited in reasonable time. Thank you all.
Insurer: Nationwide
By: Evangeline