Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Bella is still recovering from being attacked by a pitbull
Bella is still recovering psychology from the dog attack. Thank heavens we had the coverage for her. Your customer services representatives are wonderful. Yes....i would reccommend Nationwide to other pet owners. Thank you!
Insurer: Nationwide
By: Deborah
They Are The Best
ASPCA IS the best, I have tried 2 other popular insurances and they never paid. They always had an excuse not to. NOT ASPCA, THEY HAVE PAID EVERY CLAIM I have submitted, the claim process is very easy, it is done fairly quickly. The people on the phones are always friendly, concerned, and willing to help. They always follow up with a phone call to make sure if your pet is ok, if you are satisfied with the vet visit and if you need anything else and some how they do this at HALF THE COST OF OTHER INSURANCES. I've been telling everyone I know about ASCPA. THANK YOU, ASCPA Marlene Steele, A member for life
Insurer: ASPCA
By: Marlene
Very Glad I have this insurance
Great customer service. It's seems like you are speaking to family. Reasonable rates and fast claim processing.
Insurer: ASPCA
By: Betty
Ease and Cost makes this company worth selecting!
The ease of submitting a claim as well as the communication between Nationwide and the customer is wonderful! Very easy to navigate the website.
Insurer: Nationwide
By: Angela
Nationwide is the worst!
Totally incompetent customer service reps. Put you on hold forever and then still don't have an answer to your question(s). Claims sent by fax with receipt or by e-mail with receipt and Nationwide says they were never received. Diagnosis codes are consistently wrong and claim reviews have to be filed to get payment. Takes over 30 days to process claims and if a review is filed can take over 60 days. Will never insure another dog with this company again. Can't change now due to pre-existing conditions but if not for that I would cancel! Have filed numerous bad reviews and never hear a word from Nationwide.
Insurer: Nationwide
By: Barbara
We receive good coverage.
Always receive prompt responses.
Insurer: Nationwide
By: Lynda
Comforting....
When my baby Pomeranian ate something that was very dangerous, I was not thinking about anything but her health and safety. Once she was out of the words, I started scrambling trying to see if her vet bill would be covered by Nationwide. I checked the website and spoke with a representative who walked me through the process. I followed the instructions and in no time at all, my claim was resolved and the majority of her vet bill was reimbursed to me. THANK YOU for offering a service that provides great peace of mind for PetParents!
Insurer: Nationwide
By: Shaana
Nationwide has been the best help we could’ve asked for for our Kobi
We got Nationwide pet insurance when Kobi was a puppy because he was getting sick constantly. Thankfully he rarely ever has heath issues now. Nationwide has been there every step of his life and have helped cover countless vet visits, medications and more. They make submitting claims a breeze and are very quick to respond. They have covered almost every dollar of his expenses and provide a clear explanation for what they do not cover. I can’t speak more highly.
Insurer: Nationwide
By: Jess
Very good service
Nationwide has very good service. thank you very much.
Insurer: Nationwide
By: Carolyn
Worth every penny
This is a wonderful plan. The process from beginning to end is easy and smooth.
Insurer: Nationwide
By: Erin