Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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After 15 years of insuring my dogs with Nationwide/formerly VPI, I'm still happy with all aspects of coverage.
Nationwide Pet Insurance has helped me take good care of my dogs without financial worries. I like the coverage I get for the price I pay. I especially appreciate that the claims representatives always figure out how to get me the best payment per my policy. I will continue to recommend this insurance to others, and will always have my animals covered by them. Buddy (may he rest in peace), Snoopy (may she live a long and healthy life) and I thank you!
Insurer: Nationwide
By: Carla
So glad I decided to get this insurance
Easy to submit claims and if needed someone is there to help.
Insurer: Nationwide
By: Tammy
Nationwide treats your pets like their own family.
Short but sweet, we have never encountered any issues with Nationwide. Claims are filed fast and if applicable, reimbursement is mailed out or electronically transferred with speed as well. Their customer service reps are second to none with service. They treat you and your pets like they're part of their own family. This means a lot to us and our Gus. Thank you for your hard work and keep it up!
Insurer: Nationwide
By: Gerald
Well Done! Excellent Customer Service!
I am very impressed with the level of customer service I receive when I call with questions. Thank you so much! Great service is no great secret it’s just not applauded enough! Well done! And yes, I recommend you to all my friends who have pets!
Insurer: Nationwide
By: Sallie
The filing of a claim is simple, and I received notification promptly.
The claim process is very easy, and we have continued to have excellent response time.
Insurer: Nationwide
By: Larry
Nationwide ins has done a great job so far
You all hv done a great job. I sm glad i went with Nationwide pet insurance. Thank you
Insurer: Nationwide
By: Steve
Employees are very patient and helpful with filing claims on line.
I appreciate the help when filing a claim on line. Once I learned how to file claims, the process from filing to reimbursement is much quicker.
Insurer: Embrace
By: Lavonne
Quick Claims and Awesome Customer service
Hartville has really saved us! Both our dogs are insured, and although our boy is super healthy and hardly has to utilize it, our girl on the other hand was diagnosed with dysplasia at a young age and Hartville has been amazing with their support. Claims are paid out quickly, most of our needs are covered by the policy and they have even called to check up on her progress. I would recommend this company to anyone with a new pet!
Insurer: Hartville
By: Jacklyne
Thanks for providing peace of mind for our fur family member
Super easy to file claims, never had a problem getting reimbursed in a timely manner. Thank you so much!!!!
Insurer: Nationwide
By: Sarah