Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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So grateful for PetsBest
So grateful for PetsBest. My best friend shared about you when we moved to our farm with our shepherds. I chose the top insurance package and it has been a blessing for our male who tore up his front bicep last year and most recently got bit by a coyote. We were covered in most everything and filing and receiving our claim and compensation was so easy. We also have full coverage on our female but we have yet to use .... it is just nice to know that you will be there if we need it again. Thank you !
Insurer: Pets Best
By: Greg
Pleased with the speed
This was the first time I filed a claim in 6 years, and I was pleased with the speed and response to my claim.
Insurer: Pets Best
By: Anita
Love the service!
I had another company who made it very hard to get answers on submitted claims. You guys send me an explanation of benefits within a day or 2. Love the service!
Insurer: Pets Best
By: Frank
Excellent customer service
PetsBest has excellent customer service. Their app is amazing and easy to use. With just a few clicks I can submit a claim. Thanks PetsBest!
Insurer: Pets Best
By: Lisa
Things have changed in regards to the company’s claim of quick payments
I’ve had my dogs and cats covered under this insurance for a number of years and will continue to do so, but they have really slowed down on the amount of time it takes to process a claim...almost to the 30 day mark. This wasn’t the case and they lived up to their claim of quick turnarounds for claim processing, but that seemed to slow down considerably in August/September 2018. It’s disappointing, especially since we have to pay the vet for services first and then, may have other pets who need services, so we have to wait to get reimbursed by the insurance company. I hope that improves to their higher standard again.
Insurer: Nationwide
By: Amy
Best
So far I have a great experience with the nationwide pet insurance when it comes to my pet claim and with the customer service every time I make a phone calls or follow up my claims, they’ve an excellent service answering all your questions and explaining your insurance coverage.
Insurer: Nationwide
By: Paulette
Very easy to submit a claim
Amazing Service!
Insurer: Nationwide
By: Blayke
Healthy Paws is the only Pet Insurance you should be considering!
My partner and I adopted a deaf Australian Shepherd puppy named Lola (~6 months old). Roughly 4 months after having her we noticed her front leg was growing very crookedly. We consulted with our vet who said Lola had what is called an angular limb deformity, and recommend that we go forward with surgery so Lola can have the best life possible as she grows older. Our bills ended up totaling around $5,000 and Healthy Paws was so incredibly supportive through the entire process - beginning with the initial x-rays to providing support post-surgery. They were quick with payment and every time I called I had an agent that was immediately helpful. My partner and I are thankful that we decided to choose Healthy Paws as our Pet Insurance! We couldn't have financially done it all without them!
Insurer: Healthy Paws
By: Jordyn
Such a hassle
It has taken multiple submissions, and refutations, to get any money from this company. They are still denying claims related to a kidney/urine related condition my vet was testing her for. They claim it was a pre-existing condition. It was not. My vet has offered to call and help to fight the denials of these claims. I am worried they will deny her recent emergency vet bills as well. I pay for pet insurance for what? To give Nationwide money and then not get reimbursed? What a terrible experience. I have heard Healthy Paws is much better, and even covers wellness visits. I wish I would have gone with them, and am considering doing so once this policy is up.
Insurer: Nationwide
By: Cara