Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Totally satisfied
Totally satisfied. My situation involved a terminal illness of a relatively young dog...horrible, but your claims process and payment made a difficult situation a bit easier. I'll be back when I am fortunate enough to find a new pup!
Insurer: Pets Best
By: Bettina
So grateful
My cat cookie was wounded unexpectedly one weekend. My husband and I noticed on Monday morning that her arm was extremely swollen. It was so swollen we thought it might be broken. We rushed her to the emergency vet and she had a dangerously high fever from an infection. She had to stay overnight at the vet. They were able to find her wounds and treat them. We picked her up the next day and continued her treatment at home. The vet bill was very expensive and we spent the money thinking maybe the pet insurance we had would give us something back from what we spent. I spoke with the front desk worker at the vet and let them know we had pet insurance. They handled all of the communication and paperwork with Pets Best. I did not have to do a single thing towards her claim besides tell the vet that we had insurance. I had expected to get nothing to little from the pet insurance, mostly because I signed up for pet insurance thinking it was better to have than not, but not knowing much about what I was signing up for. I am so glad we signed up! We got way more back than we were expecting and it was a huge relief for us financially. I tell everyone I know with pets to get pet insurance know, it is worth it for when you may unexpectedly have to pay a lot of money for your pet's treatment in an emergency. Cookie is doing so much better and we are so grateful that Pets Best was there when we needed them!
Insurer: Pets Best
By: Samantha
Friendly service
My claim experience has been great very fast and friendly service updated me on my claim status. Thank you
Insurer: Pets Best
By: Mary
Excellent service
Excellent service from Pets Best. I am very happy with them and recommend them to everyone. Thank you.
Insurer: Pets Best
By: Vicki
Never had a complaint
I have been with you for a LONG LONG time!!!! I have never had a complaint - I send 6-8 people a year to you to get your insurance! Thank you for always taking care of my babies.... THEY ARE MY BABIES! ❤️🙏
Insurer: Pets Best
By: Jeanine
Excellent customer service
Excellent customer service
Insurer: PetPartners
By: Sophia
Trupanion lives up to its promises,very straightforward
This company is very upfront with their product. You select the deductible you are comfortable with and then if you have to file a claim they are lightning fast in processing that claim. You hope you never need to be in the position to file as that means your beloved pet has suffered an incident. THEY ARE THERE FOR YOU. Their promptness means you can concentrate on your pets recovery without added stress. I HIGHLY recommend this company.
Insurer: Trupanion
By: Linda
Nationwide has made it soo easy with excellent customer service and easy claim filing and superb follow up!
I was very hesitant about purchasing pet insurance but so happy now that I did because Nationwide makes it so easy to file and they follow up and they add a personalized touch to their customer service by knowing your dogs name and showing interest , care and concern , they just make you feel good! They exceeded my expectations !
Insurer: Nationwide
By: Tami
Easy and thorough claim reviews and payment of benefits makes Nationwide easy to work with
Excellent customer service, very glad I have insurance with Nationwide!
Insurer: Nationwide
By: Robin
Nationwide Customer Service is responsive and courteous.
Typically, Nationwide pays claims in a timely manner. They are very thorough and their customer service reps are courteous and knowledgeable.
Insurer: Nationwide
By: Victoria