Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Service and Reimbursement
Customer service was great. I loved how when I called, they knew my phone and asked if I was calling about Cookie right on the first automated call! It was very easy to submit a claim and the check came even sooner than expected. What a lovely surprise. Give customer service a 10 and Ease of claim is also a 10.
Insurer: Nationwide
By: Michelle
Wonderful people with terrific people skills!
Loved the way they are so concerned about your pet and yourself. They make sure you are happy and taken cared of even in sorrow. I can’t say enough about the folks that are part of this organization. Thanks for everything!
Insurer: ASPCA
By: Magali
The BEST COMPANY EVER, and I mean EVER!
I NEVER write reviews, but the integrity of this company TRUPANION - I felt it necessary to sing their praises to the WORLD! All I can say is ...Why did I wait so long??? Hurry up and pick up the phone immediately to sign your furry kid up for pet insurance with TRUPANION! This company offers by far, the BEST PET INSURANCE AT THE BEST PRICES - BY FAR! They have never questioned a valid claim, pay unbelievably quick, and are TRULY concerned about your pets well being. I just wish they were around over the past 50 years to have covered the many thousands of dollars I have spent on our much loved furry members of our families. And the peace of mind knowing, you don’t have to make incredibly tough decisions, due to financial reasons anymore! Paying that premium monthly is the best investment I’ve EVER made and I will never own another rescue pet without making sure they have the best insurance plan available. Thank you TRUPANION from the bottom of my heart for TRULY caring about my Taffy and her well being, and always being there for us. I am forever grateful!
Insurer: Trupanion
By: Teri
Healthy Paws Pet Insurance is Awesome
Healthy Paws has been nothing short of outstanding! The folks at Healthy Paws are caring and are concerned that they are providing the best insurance to cover our dog's Vet visits. Personal emails from them show the compassion the people at Healthy Paws have for our pet. The submission of claims couldn't be easier. Snap a picture of your invoice and attach it to an email to Healthy Paws. And...quick turn-around. The claims are processed in a very timely manner. This company is the best and should be considered when looking for insurance for your pets.
Insurer: Healthy Paws
By: Jerald
Ownership Confusion
Hobbes policy information got messed up when my former wife and I transferred ownership from me to her and then reversed the ownership back to me. Some claims were caught in the system and not paid. No one’s fault. Just a process SNAFU. Once I got the right person on the phone she pushed all the right buttons and BAM; everything was fixed, the checks were cut and have been received. Great job.
Insurer: Nationwide
By: Rick
Nationwide is on my side
Good service
Insurer: Nationwide
By: Paula
So very pleased with the pet insurance
I recently acquired pet insurance for my two dogs. I was referred to Nationwide from fellow dog owner friends b/c of their exceptional quality, thankfully my employer offered them as an option. I'm beyond pleased with the ease of submitting a claim as well as the quick turnaround of reimbursement. Thank you Nationwide!
Insurer: Nationwide
By: Leslie
Very dependable
Very easy to file claims which are dealt with in a very timely manner.
Insurer: Nationwide
By: Roy
Y'all are AWESOME
It has been great and your turnaround time has improved! Thank you so much!
Insurer: Nationwide
By: Kim
Yep would recommend Nationwide to anyone with a pet, the service is above and beyond.
Excellent service and care, quick payments.
Insurer: Nationwide
By: Linda