Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best no hassle experience
Have never had a problem with a claim. Submission is a snap and checks are prompt.
Insurer: Nationwide
By: Thomas
OLLIE WOULD NOT BE ALIVE
Ollie had the bad luck of getting PLE when he was around 3. We have had friends who put their dogs down because of the expense of treating this disease. Ollie is no 9 years old, still acts like a puppy, and is the cutest 5 pound dog you would ever see. I probably would have spent the money if I didn't have the insurance but with your fine attention we have a lovely pet. Thank you
Insurer: Nationwide
By: WILLIAM
Love it
Great service so easy to use it!
Insurer: Nationwide
By: Jennifer
The insurance is worth every penny. So grateful to have the coverage for our let's health care needs.
Excellent! Easy to submit claim. Fast response/payment. Thank you!
Insurer: Nationwide
By: Danielle
Peace of mind
I have 2 young labs to avoid having any astronomical household bills I decided to buy insurance to be prepared just in casa anything happened. Best decision of my life. My 7 year old lab had to have BILATERAL TPLO surgery and having to pay 20% of it was a huge relief on our family budget. Their customer service and response to reimburse the money was professional, prompt and satisfactory.
Insurer: ASPCA
By: Katherine
I'm glad to have insurance for Winston.
I think your plan is great. Your premiums are high. I don't understand why claims should take so long to process particularly with established clients.
Insurer: Nationwide
By: Dianne
You Are Great!
Your insurance is great! I recommend it to everyone I see with a dog or cat. My three Maltese see the Vet often and I always know that I can take them in and have whatever they need done. Your staff is always friendly and helpful.
Insurer: Nationwide
By: Carol
Would recommend
No claims for the first year and the several the second year. Quick review and paid as promised, I am pleased! They also called to check on my dog, now that’s personal service!
Insurer: ASPCA
By: Nancy
Awesome
Tai too is doing much better on the pills for dermatitis. Your prompt refund checks are greatly appreciated since the meds are soooo expensive I’m so grateful that this insurance is so great. I’ve had it since I had my other cat for 6 years and he passed 7 years ago and then we adopted my 2boys after that We really are so happy with your company
Insurer: Nationwide
By: Wendy