Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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This last claim was one of the easiest I have had
This past claim was one of the easiest I have had, which honestly is the only reason I decided to continue insurance coverage after the conversations and situation I had on the previous claim which was completely terrible.
Insurer: Nationwide
By: Riain
You’re the best!
It is always so easy to submit a claim and the processing time is minimal. Thank you so much!!
Insurer: Nationwide
By: Marilyn
Prompt turnaround on claims and easy access to representatives for questions
The response time is in a timely manner and the representatives are easily available for service.
Insurer: Nationwide
By: Deborah
Nationwide is always on our side!
We have had Nationwide she we rescued our dog when he was 17 weeks old and we have loved it ever since! Processing claims is super easy and fast! My husband and I both have nothing but great things to say about Nationwide Pet Insurance! Highly recommend!
Insurer: Nationwide
By: Nikki
overall good
everybody I spoke on the phone at any given time was very helpful and kind. Originally have been told the claim will take about 2 weeks but recently have been told that there has been a " glitch " and after 27 days am still waiting for the claim to be settled which is rather hard on an oldie like me. but there is still hope and the associates have been most understanding.
Insurer: Embrace
By: hana
The rate of response to claims and the results are stellar!
I enrolled Pixie when we first got her at 9 weeks. At 1 year she needed knee surgery. We were so worried about her and the healing process that not having to worry about the bill helped immensely. Trupanion has not failed me on any of the claims we've submitted over the last 7 years. We are now dealing with a liver issue, ultrasounds, blood work and medications. Trupanion always comes through. It helps the pet owner to have freedom to make necessary decisions without worrying about the cost. I'm so thankful for Trupanion and the staff for handling my claims and questions. I will only ever have Trupanion for my pets!
Insurer: Trupanion
By: Ruth
Thank you Nationwide for your support.
I recommend Nationwide often for their quick response and their coverage. I have used Nationwide Pet insurance for many years and continue to be a supporter.
Insurer: Nationwide
By: Dotty
Claims are easy and reimbursement is quick!
Everyone is so friendly and knowledgeable. I would highly recommended nationwide to my friends and family
Insurer: Nationwide
By: Cindy