Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
Without Embrace pet insurance, my Lucy (the wonderful boxer) would have a much shorter and more painful life.
I thank you all at Embrace for your quick and efficient response to my claims.
Insurer: Embrace
By: Pat
Thank you, Pets Plus Us
Thanks to Pets Plus Us, I am able to provide hyperbaric chamber treatments for my young cat who has a serious autoimmune condition. The treatments, while not a cure, have given him an amazing quality of life and I am most thankful. With every visit, veterinary staff continue to be amazed at how well he is doing. Thank you, Pets Plus Us for covering this state of the art treatment.
Insurer: Pets Plus Us
By: Trish
Reliable company
Claims are handled promptly. The amount that they allow for different procedures are fair. The company cares about the health of your pet.
Insurer: Hartville
By: Leslie
GREAT PET INSURANCE
My experience with Embrace has been AMAZING!!! From the ease of the calls, and the ease of submitting claims, to overall great communication has been wonderful and has kept me as a customer. Thank you very much for being a professional insurance company!
Insurer: Embrace
By: SHIELA
Peace of mind having Nationwide on your side
Customer service always prompt and courteous. So easy to file claims. They make everything a breeze.
Insurer: Nationwide
By: Kimberly
Amazing
The comfort in knowing I have Nationwide Pet Insurance is the best feeling when emergencies arise or for any care. They are true to their word. The claims process and payment system is quick and efficient. I just wish they would pay directly to the Vet office.
Insurer: Nationwide
By: Lynn
Very difficult
The first customer service rep did not listen to one thing that i said to her in regards to my claim. In fact she actually talked down to me on some of the line items that i did not understand. Before I called i had spoken to my Vet who had told me that the charges were incorrect and that many of the non-covered charges were for the teeth cleaning and not the growth removal. I did speak to a supervisor who told me that they would review the claim again and get back to me in 30-days. Brian McGowan 508-380-9927
Insurer: Nationwide
By: Brian
you make my vet jump through hoops to get payments. RIDICULOUS
I was please with one of the bills you recently paid. Today i received a call from the vet because you are questioning a procedure my little girl needs to have due to her 3rd UTI. My only care is my little girl is happy and healthy this type of back and forth is unsettling. If i knew today what I see from your services i never would have chosen Nationwide. Truly disappointing. I would like to know who reviews the claims is it a MED doctor ? IN human insurance we have rights and can request the medical directors input , not someone who is trained to read from a script and decide an outcome for a patient of yours. This truly is shame how you treat your customers. I would like a manger to follow up with me in regards to any outstanding claims and see what the issues are you are finding a reason not to cover her health needs.
Insurer: Nationwide
By: Sharon
Pet Insurance
Best Pet insurance ever! Easy to file a claim and fast turn around!
Insurer: Nationwide
By: Alfred
Great Service and benefit for our pet
We have been with you for five years for this pet and it has been great. Fast response for claims which are easy to submit online. Also quick delivery of any covered items.
Insurer: Nationwide
By: David