Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very efficient without any issues or problems.
Excellent program that is efficient and without issues. East to submit the claim and there were no problems, delays or issues. I haven't had to use much of my personal time to take care of the claims and the payment time is satisfactory.
Insurer: Nationwide
By: Rande
Was very easy to file a claim. Customer service was great
Very easy to file a claim and payment was extremely quick. Awesome customer service.
Insurer: Nationwide
By: Robert
Easy to Work With
Using the app on my phone makes working with Pets Best easy. They reply within two weeks and you have your money or an explanation of the deductible.
Insurer: Pets Best
By: Gerry
The best for my pet. I don't have to worry if a large expense from the Vet should ever happen.
Fast Service, Great Support, They know what their doing and they do it good.
Insurer: Nationwide
By: Mike
Makes going to the vet a little less stressful
Having pet insurance helps me worry less about taking my pups to the vet. I have never had any issues with filing a claim. Customer Service is pleasant and helpful.
Insurer: Nationwide
By: Dawn
Best of the Best
You really have given me peace of mind. The claims process was so easy and fast. Thank you! I will always keep this insurance for my pet family members.
Insurer: Nationwide
By: Tina
I love Nationwide Pet Insurance!
I find Nationwide Pet Insurance easy to use, I appreciate the ease of filing claims, quick turn around and direct deposit. I used the Vet Help Line for the 1st time and was impressed.
Insurer: Nationwide
By: Nancy
Very responsive
Love this insurance very responsive
Insurer: Pets Best
By: Brittany
Supportive
My precious Maggie Belle was diagnosed with glaucoma in her left eye last year. Due to our local vet and Pets Best, she is beating the odds. She is on three different eye drops three times a day and sees the local vet every few months for eye pressure checks. Pets Best has been most supportive during this journey and I am very grateful. All claims are processed promptly and I am reimbursed even faster. Thanks so much!
Insurer: Pets Best
By: Nancy
Amazing
This was the initial vet visit for a new dog I adopted. I was very pleased and surprised that this visit was not put under the deductible and was paid very quickly! As always, your company is quick, efficient and amazing! I recommend you to anyone who asks me about pet insurance. You get 5 stars from me always.
Insurer: Pets Best
By: Deborah