Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent customer service.
I was very pleased with the quick response I got when a claim was put in for our Golden Retrievers C Section . She had thirteen puppies and complications before and after her C Section. We were not sure she or the puppies would survive but she did and 10 of the puppies. I was glad that I didn't have to worry about the bills since I have the best insurance on her.
Insurer: Nationwide
By: Karen
Exceeded My Expectations
I got a new puppy so I decided to get pet insurance for him. I have been a dog owner for 40 years but never had insurance before. I did lots of research and chose Healthy Paws. I am so so glad I did. He had an ER visit for repeated vomiting and then surgery for a possible bowel obstruction. Through all the stress of being worried for my boy, one less worry was how to pay for all of it. Healthy Paws paid their portion of the bill without hassle, even when he had to be put under again to repair the incision. I and my pup thank you, Healthy Paws!!!!!
Insurer: Healthy Paws
By: Josie
Really fast reimbursement
Gage's visit was just for vaccinations he was due for. I was surprised at how quickly the reimbursement was received. Nationwide kept me informed on the progress of the claim. My only problems was finding the claim form for submission by mail, and the need to register an account to "claim the money".
Insurer: Nationwide
By: Kathleen
I'm very pleased with this insurance for my dog.
Very happy with insurance. Haven't really had to use customer service so not fair to rate them and not sure what is meant by ease of claim rating. Seems claims are being processed and paid more quickly recently which is a plus.
Insurer: Nationwide
By: JoAnn
Satisfied Customer
Very happy with the service and coverages. Might I suggest a way to submit claims via e-mail instead of only fax and US mail? Haven't used a fax machine in years.
Insurer: Nationwide
By: Bob
Quick
Nationwide is quick to process claims and follow up if additional info is needed. The website is user friendly and a great way to access history of claims.
Insurer: Nationwide
By: Nour
Great Insurance Plan
I've been with you several years, Insurance Plan is great along with Customer Service. However claim reimbursement has slowed down significantly, I would say over the past year to 18 months. I was signed up to get reimbursed directly to my bank account. It worked fine for a little while, but stopped working. I tried several times to get it corrected but was never successful, so I'm back to receiving a check. The automated reimbursement system seems clunky or your staff isn't well educate on it.
Insurer: Nationwide
By: Tracy
I just couldn’t be happier with ASPCA
Easy to get reimbursed and very caring employees who really care about the well being of your pets .
Insurer: ASPCA
By: Denise
Easy claims and fast processing
Thank you nationwide for such an easy online claims process and for the quick response time and quick pay back process. Thank you also for helping us take care of our dog.
Insurer: Nationwide
By: Garrett
Awesome Insurance. Highly Recommend!
Awesome insurance. They have saved me alot of money and always keep me updated with claims!
Insurer: Nationwide
By: Matthew