Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Process is easy
First claim and the process is easy. Turn time is quick and the explanation on the claim result is clear
Insurer: Pets Best
By: Karen
Extremely positive experience
My kitty was diagnosed with diabetes and pancreatitis a few weeks ago. She was experiencing some complications and we needed to go to the vet a few times. She even required a hospitalization at an emergency clinic for a couple days to help stabilize her and really figure out everything that was going on. I had peace of mind knowing I had Pets Best insurance for her as the bills stacked up. The claims process was incredibly easy. I was given a time frame for when to expect the claim to be processed. The explanation of benefits was very clear and easy to understand what exactly went toward our deductible, what was covered and paid for, and what was not covered. Everything in the claim was itemized based on our itemized receipts from the vet, so I could see exactly where all the numbers came from. We didn't have any surprises there and the claim was processed quickly. We received our reimbursement shortly after the claim was processed. I've had an extremely positive experience and I've been urging friends and family members to get insurance for their pets through Pets Best if they don't already have it!
Insurer: Pets Best
By: Cassia
Totally satisfied
The claim was handled very expeditiously. I am totally satisfied they are a great Insurance Company I highly recommend them to anybody who loves their patch
Insurer: Pets Best
By: Irwin
Fast and responsive
Insurance claims processing is always very fast and pets best is very responsive. I find the EOBs very informative and generally don't have any questions.
Insurer: Pets Best
By: Mary
No complaints
Pets Best has always quickly responsive to all the claims I've submitted. I have no complaints. I have been treated very well over the years.
Insurer: Pets Best
By: Mary
Fast and repsonsive
Insurance claims processing is always very fast and pets best is very responsive. I find the EOBs very informative and generally don't have any questions.
Insurer: Pets Best
By: Mary
I love Nationwide!!
Easy to use online claims . receive Direct deposits on claims. I have nationwide for 4 years and never had an issue with any of my dogs claims. The only drawback is it does take about 30 days to get your money from Nationwide, wish this process was quicker.
Insurer: Nationwide
By: Bambi
Worth Every Penny!
Our young dog suddenly developed some stomach issues and ultimately needed the care of an internal medicine specialist. I am so thankful that we had our coverage for him through Healthy Paws. It really made a difference to only have to worry about him getting the best care, and not how we were going to pay for it! Our claims were handled quickly with no problems. Thank you, Healthy Paws! I recommend you to all of my friends who have pets.
Insurer: Healthy Paws
By: Lisa
Plenty of coverage and easy to use
I am very pleased with this company. The people are so nice, and seem genuinely concerned about your pet. The price is comparable to others, but I think the coverage is very good. The claim process is SO easy. You can do it all online if you like. There are many options too depending on what you want to spend. Overall, I am very glad that I have this. So far, I have used this for doctors exams and follow up, and meds. But we have a surgery scheduled now. And I feel like this is one thing I won’t have to worry about.
Insurer: ASPCA
By: Sharon
This is the most helpful insurance ever!
Our Boston was diagnosed with diabetes one year ago. His journey towards regulated glucose and good health has been deeply emotional and scary at times. Trupanion has lifted the burden of difficulty and we are immensely grateful for it. Claims are settled at the vet’s office for most procedures and specialist claims take a little bit longer but all of it is worth the wait. This is exceptionally good customer service. We are getting closer to a healthy, managed care for Warren’s diabetes and we could not be more pleased. Thank you!
Insurer: Trupanion
By: Jacquie