Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Excellent response. Excellent service.
I was extremely pleased with extent of coverage and the promptness of Nationwide’s response to Willy’s claim. Willy is recovering nicely from his injury.
Insurer: Nationwide
By: Joseph
Best pet insurance we've ever had!
This is our fourth labrador and all of them have had some health problems over the years. This is the best insurance we've had. They pay promptly and rarely question the claims. The customer relations people are very responsive and quickly solve your problems. I would highly recommend this insurance.
Insurer: Nationwide
By: Marjorie
Customer service is very helpful.
My dog had a surgery coming up and I was very nervous being a 21 year old and having to pay for a $700 surgery. I called and spoke to Alfonso and many other customer service workers and they helped me so much. Alfonso was able to keep in contact throughout the week to get my pups medical records and get me preapproved so I was aware of what I was getting back. Everything was great, can’t say enough great things! Have already recommended to so many friends!
Insurer: Figo
By: Hailey
Excellent value for service
Have had Nationwide for about 11 years for various dogs. Have & will continue to recommend to any pet owner I meet. Customer service is excellent, as is ease of use.
Insurer: Nationwide
By: Suzanne
THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Working with Nationwide was painless.
Insurer: Nationwide
By: Linda
Mocha,s review
Nationwide is very quick with all my claims for Mocha, very happy with there service!!!!
Insurer: Nationwide
By: Ron
Peace of mind!
I love having Nationwide Pet insurance, it give me peace of mind not having to stress over unexpected vet bills. I have nationwide on all my dogs and have recommended it to several friends. The ease of claims and the speedy return from the claims is great. You do have to be out the total bill for a bit, but at least they reimburse you back the portion covered.
Insurer: Nationwide
By: Beth
Dog is smiling again
Earlier this year I noticed a discolored tooth on my dog. It was one of those little things that made me pause but wasnt a rush to the emergency room situation. I called my vet the next day just to check in. Turns out Daisy needed a root canal since the tooth was dead. The tooth one of the biggest in her mouth, so pulling the tooth would greatly affect her day to day. My vet seemed prepared to give me the bad news of how much a root canal would cost. I was so glad to be able to tell them that cost was not my first concern only making my dog better. I scheduled the procedure and had a wonderful doctor who took care of my dog every step of the way. While in surgery more problems were discovered and again I could tell the doctor to do whatever they needed to do. It took about a week for my dog to be back to her old self and now's just as happy as ever. I submitted my claim to Embrace and they did all the legwork tracking dog my dog's history and notes. A week later my claim was paid along with a complete summary of the covered costs. I cannot stress enough how confident I am with Embrace standing behind me. I know that I can take my dog to the vet knowing any problems that might arise can be solved without me stressing about how I will pay for costly procedures. Embrace made everything so simple and I will recommend their services to every pet owner I know.
Insurer: Embrace
By: Andrew
Always great
Always great service, kind attitudes, and very helpful
Insurer: Nationwide
By: Pamela
Great pet insurance
Nationwide Pet insurance has always been attentive to our needs and their customer service is great.
Insurer: Nationwide
By: Anita