Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion knocks it out of the park!!!
I enrolled my puppy with Trupanion recently and had the worst happen. She broke her leg and ended up in emergency at the vet hospital only days later. Luckily the accident happened after the waiting period had ended but only by a few days. I was very impressed as the dog needed to have a plate and pins implanted to fix the bone and Trupanion covered it all. Between the surgery for the broken leg and all of the follow up care Trupanion paid about $6,000 dollars. The best part is the vet submits the invoice to Trupanion and I don't have to pay anything upfront. Trupanion pays the vet directly 90% less taxes, the initial deductible and the exam fee. Pretty good deal. Very easy to deal with.
Insurer: Trupanion Canada
By: Fenton
Great coverage at a reasonable cost.
Nationwide provides great coverage at a reasonable cost. I refer all my fellow pet owners to Nationwide; the service is exceptional and reimbursements are distributed timely.
Insurer: Nationwide
By: Susan
I strongly encourage getting this pet insurance.
I got this insurance originally because Gizmo had accidents after hours of the regular vet. These events ended up being emergency vet visits which can be a little expensive. I have kept it over the use and been very pleased with reimbursements for my claims. Recently, I took her to the vet for eating something and found a mast cell tumor. The vet bills were extremely expensive for the first two months. It took a few weeks for the claims to come back after I sent them, but I strongly recommend them. They are extremely helpful when I speak with them about claims. Bob and Schelie have called on different occasions to make sure I am pleased with their service and the answer is yes. It has saved me a ton and allowed me to treat my best friend.
Insurer: ASPCA
By: Angela
Great job as always!
Easy processing, thank you!
Insurer: Nationwide
By: Lynn
Wonderful company that is great to work with.
I put off getting pet insurance with my previous pets, as I thought it would be more trouble than it was worth. I couldn’t have been more wrong about this company. Their customer service is wonderful and they are honest and prompt with claims.
Insurer: ASPCA
By: Mindy
Nationwide is there when you need them
I have had Nationwide Pet Insurance for a previous dog, Lucy, as well as my current dog, Rocky. Filing a claim was easy. Now there is electronic payments directly into my account. I have called Customer Service a few times and found the reps very helpful.
Insurer: Nationwide
By: Theresa
People are always very friendly and helpful fast and efficient
I have been with ASPCA for eight years I have four pets insured with them they have always been very helpful efficient caring and friendly I have never had any difficulties with this insurance company I am very happy with them
Insurer: ASPCA
By: Catherine
Very Good Company
Very good company. Our Iggy broke a leg in a car accident, they took care of it, then he broke the other leg jumping off the couch. Now the plates the surgeons put in need to come out. It is a long process, taking out a couple screws at a time. Plus he developed infection in on the leg bones. Nationwide has handled it all very well so far. I would recommend them to any pet owner that values their pet.
Insurer: Nationwide
By: Lynn
Great
You've been very helpful and a great help in helpful in paying my pet vet bills. I've told serveral pet owners about my pet insurance and I hope they have got your insurance to protect their pet.
Insurer: Nationwide
By: Gary
Very helpful on the phone
Alaways helpful and friendly
Insurer: Nationwide
By: Viola