Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent
Some of the customer service representatives need some improvement but overall I’m pleased with the company and I do tell other people about too.
Insurer: Nationwide
By: Francisco
You guys rock!
I couldn’t ask for more. I take my dog to the vet, get an electronic copy of the receipt, file a claim and before I know it, I have an email stating it was processed and is all set. I don’t have much experience with other pet insurance but so far, I have no reason to leave.
Insurer: Nationwide
By: Tony
ASPCA Insurance Has Been Great for My New Best Buddy!
We adopted a rescue dog in January and thought pet insurance was a good investment just in case. Our good buddy broke his foot at the dog park a few months later, and ASPCA was great about taking and quickly processing our claims from multiple vets over the course of the treatment and recovery period. Additionally, the customer service is very friendly and seems to genuinely care about our dog.
Insurer: ASPCA
By: Alan
Terrible Customer Service. Bad plan. Do not use
Customer service rep over chat informed me I had to wait until my trial coverage ended to extend my plan and when I called back I was told it was too late and that to register for a new plan my premium would be 3.8x the previous one. Said they would not be willing to reinstate grace period even though it is their fault for telling me I had to wait to rejoin a plan.
Insurer: AKC
By: Kate
Best pet insurance!
I have been with Nationwide Pet Insurance for 8 years. I have 3 dogs under this insurance and about to add 2 more. Unfortunately, we have had a few claims for our lab lately, but Nationwide was great. Wouldn't go anywhere else.
Insurer: Nationwide
By: Linda
Prompt service
I was very impressed with the courteous and kind service received when we filed this claim. Thank you again for your prompt and kind handling of this claim.
Insurer: Nationwide
By: Lisa
Great Vet; great insurance! I can do what's best for my dog without worrying doing what's right doesn't bankrupt me
The last two times I took Lady to the vet, I was able to get the diagnostics necessary to know how to deal with her symptoms. I didn't have to worry that I wasn't doing enough for her. So far, with two dogs, I have had excellent customer service and claims experience with Nationwide.
Insurer: Nationwide
By: Susannah
Love Nationwide insurance, i highly recommend
I always do ! Since it has worked amazing for me they sure have great support , never had a problem with claims from the time i owen this insurance in the past 10 years.
Insurer: Nationwide
By: Georgina
Absolutely most incompetent and dysfunctional company I have ever dealt with
Over the years their wait times have become longer and longer, their claims processing have become more and more dysfunctional, and their customer service IQ has steadily dropped. More specifically, I re-signed up with them approx 45 days ago to give them another chance after getting a new puppy. In that time I have submitted two very small, fully vetted and verified claims directly from my State licensed veterinarian. One of them was initially denied for being "pre existing". After making 4 separate phone calls, each one 1.5-2 hours of being on hold (I have phone records to prove this) I finally spoke to several claims reps all whom transferred me all over, and each somehow found a way to be more rude and posses a lower IQ than the one before. One of the reps, was able to see that their claims department simply did not read the claim properly, and put a label as "pre existing" when it was in fact not true. That rep assured me that the supervisor for that claims processor would be contacted as this was an obvious error on their part, and that claim would be taken care of "immediately".....well 2.5 weeks later...another 3-4 phone calls (each one being on hold 1-2 hours, and ending with arguing with multiple people who probably cant spell "claims"), and the claim is not processed (neither is the second claim that I sent in in the interim). Healthy Paws is rude, unprofessional, incompetent, lazy, and manipulative. Additionally, they are committed FRAUD because customers are submitting legitimate claims and these customers are not being paid because Healthy Paws is LYING and making up non existent reasons to deny the claim (after of course making them wait on hold for hours and hours).
Insurer: Healthy Paws
By: Mathew
Great insurance, great company
We have been with ASPCA insurance for almost a year. Recently one of my animals has been experiencing some health issues. I was floored when Shelly from the customer care department called to check on my dog! If I could improve one thing about ASPCA it is the claims processing, and that isn't terrible. I have checked several other top rated pet insurances and some of them do not offer a "wellness" plan, so you are on your own with the normal and routine stuff (annual check-ups, heart worm prevention, regular shots). My particular vets office charges a little more that ASPCA reimburses, but that is just like going to your own doctor and paying your co-pay.
Insurer: ASPCA
By: Josh