Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A company that lives up to its promise
I adopted a 10 year old Boxer from a local shelter/rescue. A 30 day free subscription to Trupanion was part of the take home package. Four days after adoption my dog, Nick, was indicating pain in his eye by constant blinking and trying to rub his eye against my leg. I took him to an emergency vet, who was also an eye specialist. It seems Nick had something called an indolent corneal abrasion which is common in Boxers. She performed a procedure on his eye which included a dremel type tool and he was put on several medications. His course of treatment required a second course of meds. I'm happy to say his eye looks terrific. I submitted my invoices to Trupanion and they reimbursed me according to their plan. The emails I received had a personal touch, where Nick was mentioned by name. I didn't sign up for the insurance after the 30 day trial because Nick is 10 years old and the premium was a little too expensive for us. I highly recommend this company if you have a younger dog.
Insurer: Trupanion
By: Patricia
The best decision we’ve ever made!
We are so greatful and lucky to have chosen Healthy Paws for Baloo. We honestly thought that it was just a perk, that having pet insurance wasn’t necessary but after going through a surgery and exams, we are so so happy we did! They have been great through the process, the app is super easy to use and the claims go through in no time, it has been such a relief known that our furry friend is getting the best treatment and it’s all thanks to Healthy Paws. They are truly caring and want to be there for you. I recommend them to all of my friends that have a pet!
Insurer: Healthy Paws
By: Daniela
Thank you, Nationwide, for all of your assistance and support!
I've had Nationwide insurance for Jeffrey, the dog, ever since he joined the family six, almost seven years ago, and I've always been impressed with the representatives' professionalism and speed in processing claims. Jeffrey just had surgery for a torn ACL and meniscus. I called Nationwide a couple of times about coverage, reimbursements, etc. To a one, every Nationwide representative with whom I spoke was kind, helpful, and generous with their time. It's been a stressful time, it's very scary to see my little one in pain, but the Nationwide staff really came through for me and I am very grateful. Thank you.
Insurer: Nationwide
By: Gretchen
Pets Best exceeded my expectations!
This is the most affordable and best customer service for pet insurance I have ever heard of! Thank you so much!
Insurer: Pets Best
By: Joan
Good experience!
I was transferred from PC Pet Insurance to Pets Plus Us. It was seamless. I've made several claims since the changeover (some large claims) and they are managed efficiently and accurately. My vet submits the claims, I receive notice via email the next couple of days and I receive payment within a week or so via direct deposit. When I've emailed Pets Plus Us directly, I have my answer within a couple of days which works for me. No problems here!
Insurer: Pets Plus Us
By: Lillian
Healthy Paws is by far the superior pet insurance company
Healthy Paws was great for my dog's 2 major leg surgeries in 2 months. Their customer service was amazing and they were able to send a direct payment for both surgeries directly to my surgeon. I will be putting my puppy on my current plan along with my older dog after seeing how great they are with their patients!
Insurer: Healthy Paws
By: Gerald
Nationwide Is The Best
When it comes to my dogs only Nationwide will do. Thanks for the caring..
Insurer: Nationwide
By: Ralph
Difficult
Your organization is great. My only complaint is the time it takes to get reimbursed.
Insurer: Nationwide
By: Erica
Fast turn around for reimbursement and easy claiming
Easy online claiming and fast turn around for reimbursement. Customer elder vice was also very helpful answering my questions.
Insurer: Nationwide
By: Kelly
We are very happy with our pet insurance.
We have maintained pet insurance on our dogs for many years. We had VIP which was changed to Nationwide and were wondering how the change would effect our coverage but we have not seen any difference. We have been pleased with the response when we have submitted claims.
Insurer: Nationwide
By: Robert