Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Excellent Customer Satisfaction
They are quick to respond and even give a curtosey email when the claim has been received and processed- AND it’s so easy to submit a claim!
Insurer: Embrace
By: Kayla
I couldn't be happier with Pets Best
Submitting a claim is so easy. The benefits explanations are simple, and the payments are fast and as much as expected. I couldn't be happier with Pets Best. I can rest easy knowing that I can afford to take care of any medical needs my cat has without going completely broke.
Insurer: Pets Best
By: Iris
Filing a claim is so easy
Filing a claim is so easy. I use the mobile app and takes less than a minute to take a picture of the invoice and upload to submit. The filing and reimbursement is usually back in my account within 2-5 business days. They have been great about notifying if the process does take longer, sometimes it can take a couple weeks. With already dealing with the illness or injury of my dogs the last thing I want to deal with is a lot of paperwork so thank you for making filing a claim so easy. I've also had friends, family and Veterinarians ask who I use. I always highly recommend Pets Best Health Insurance.
Insurer: Pets Best
By: Tonya
Pets Best has been very helpful
My dog has manifested an abnormal liver enzymes and platelets condition for over 1 year and the cause has not been specifically diagnosed. My dog has been seen by 2 veterinarians including recently a specialist internist. Pets Best has been very helpful and supportive with her medical bills and I have recommended their coverage to other pet owners.
Insurer: Pets Best
By: Michael
You have taken good care of my dogs
For fourteen years you have taken good care of my dogs. You have always been prompt and fair in your settlements. I feel my dogs have been healthier and happier because I did not have to worry that should they have a major illness I could not take care of them.
Insurer: Pets Best
By: Suzanne
Very happy with the claims process
I have been very happy with the claims process. The only thing that would make it easier would be to allow filing from my Samsung phone. Because of my positive experiences I have told many people about Pets best.
Insurer: Pets Best
By: Kimberlee
Knowledgeable agents
She was knowledgeable and I appreciated her direction.
Insurer: Pets Best
By: Kathy
You're the best!
You have been so easy and helpful with whom to work. Customer service genuinely care about the fur kids. Claims are handled professionally , quickly. You have never denied a claim even as Radar is developing some serious problems just the beginning of this year. I am grateful for you.
Insurer: Embrace
By: nora
LOOK NO FURTHER! Healthy Paws go above and BEYOND!!
LOOK NO FURTHER!!!! I did a lot of homework when getting insurance for my baby, Lola a boston terrier and I made the RIGHT choice using Healthy Paws. They are beyond easy to work with it, they never argue over claims, which I have heard nightmare stories from friends with other companies. You simply upload a pic or pdf of the bill and usually within days you see the reimbursement in your bank account! Small yearly deductible and they pay out 90% reimbursement! I cannot stress enough truly what an amazing company Healthy Paws is!!! Not only have they allowed me to keep my Lola alive, when I financially wouldn't be able to, but they go above an beyond like sending follow up emails asking how she is doing after a surgery. I was shocked the first time this happened! If only my insurance was this good!!! Lola loved to play and loved to play hard! From fracturing two of her legs at different times, to needing cataract surgery with several follow up eye surgeries due to complications, needing acupuncture, right down to needing spin surgery because of inflamed discs in her back that were eventually going to paralyze her. That one surgery alone with her MRI was over $12k! Every time, she bounced back with flying colors like nothing happened, thanks to the amazing health care she received! Every doctor swore she had more than 9 lives! This month was more difficult than ever before, her eyes had failed and now 100% blind and was about 98% deaf and started to have seizures, which we believe was due to a tumor. Her quality life was rapidly declining and her last night with me she had 17 seizures and possibly a stroke, leaving me no choice but to let her go to doggie heaven. I submitted her last medical bill from the care she received that day while making that horrible decision and a few days to follow, I received an email from Healthy Paws telling me how sorry they were for my loss and even covered the expense of her euthanasia! Which I couldn't believe! And to go above and beyond, they alerted me that they automatically cancelled her insurance plan and will reimbursement for the prorated month. What company would do that?! Most companies would hope you would forget due to the craziness and try to get a few more auto-payments out of you, but NOT Healthy Paws!!! I LOVE LOVE LOVE LOVE you guys, thank you for making all these horrible and difficult times easier! I promise one day when I get a new fur baby, you will be on my to-do list!
Insurer: Healthy Paws
By: KATHLEEN
They were easy and great to work with.
They have all different types of insurances to buy for your pet. I had a claim and they were very easy to work with. I submitted my claim 3/13 and was finished/received everything by 4/23. Excellent service Thank you
Insurer: Hartville
By: Joshua