Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


April 24, 2019

Good coverage, great people

On the whole I think the ASPCA Pet Insurance is very good. I would like to see more coverage at the basic level for wellness, including more/better vaccine coverage. The staff of this company are the best, and it is always a pleasure dealing with them. The web site is very easy to use, including submitting claims online, and they process the claims quickly.

Insurer: ASPCA

By: Karen

Useful
April 24, 2019

Our dog has had numerous illnesses and ASPCA has stood by us.

our dog has had several may illnesses and has needed surgery on 2 occasions. he has had gall bladder stone surgery, back surgery and a severe gastro- intestinal virus. working with ASPCA has been what we expected and we have been fortunate to carry this insurance for our Chase. thank you.

Insurer: ASPCA

By: bob

Useful
April 24, 2019

Get this insurance

Very good service

Insurer: Nationwide

By: Edward

Useful
April 24, 2019

Excellent Dog Insurance For Peace Of Mind

I have had nationwide insurance for many years, by far the best one out there my finance had brand B insurance that was not even close to my coverage, easy to work with nationwide

Insurer: Nationwide

By: John

Useful
April 24, 2019

Man's Best Friend's BFF

I knew when I adopted my cat that I needed pet insurance for him. One day, I decided to go go seeking quotes for pet insurance. I eventually selected ASPCA Pet Insurance for what they had to offer for the price. And wow did it ever. Three months after buying coverage, my cat ended up in the emergency veterinarian hospital with a blood clot in his urethra. Four months later, he would have a second visit for similar symptom issues. Both times, ASPCA Pet Insurance came through with flying colors. I was so happy with the service and the results, I told my neighbors about getting pet insurance, and specifically getting ASPCA. One of my neighbors has done that for their pet, based off of my cat's situations. I can't recommend ASPCA Pet Insurance enough.

Insurer: ASPCA

By: Vera

Useful
April 24, 2019

Excellent Customer Service

She immediately saw a problem that I had done.....registered one dog twice. She fixed it and handled everything perfectly. I could not be happier with their customer service

Insurer: AKC

By: Mary

Useful
April 24, 2019

So happy I purchased pet insurance. Nationwide allows my family to have peace of mind for or dog!

Customer service is always friendly and helpful and the claim filing process is simple. Thank you Nationwide!!

Insurer: Nationwide

By: Marybeth

Useful
Verified April 24, 2019

Easy to deal with

I am impressed by the promptness of response, pleasant manner of customer reps.

Insurer: Trupanion

By: David

Useful
April 24, 2019

A great help

A good help and fast return

Insurer: Nationwide

By: George

Useful
April 24, 2019

The picture shows them a little misleading I thought they were a lot smaller

Nationwide is great always there to help out with the cost of Remingtons vet Bill's and the staff is always available to help so greatly appreciate your help and commitment to our furry family, we have used Nationwide for over 10 years now great company great service!!!

Insurer: Nationwide

By: Jeannie

Useful

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