Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
This insurance is great reassurance and worth the money.
Recommend this insurance 100%. Always easy to work with and reimbursement is fast.
Insurer: Nationwide
By: Jill
Scam! They Deny Most Legitimate Claims!
This pet insurance sounded like a good idea. However, they Do Not Ever Cover Vet Bills!!!! 1) they deny Anything that might possibly be related to a pre-existing condition. I did not see that in the fine print, but okay. 2) they automatically deny any Legitimate vet treatment, even after multiple animal clinics confirm the valid claim. 3) they make the appear process very complicated. 4) they Do Not Reply to e-mails most of the time and time you out on calls. I have been waiting on an emergency room bill to be paid for 6-months now and they just keep responding that “no agents are available to review your claim at this time.” All they Do is Take your payments, and Do Not Pay to reimburse your pets medical expenses!
Insurer: Trupanion
By: Derek
Love your pets and ignore the costs!
I've been extremely impressed with Trupanion. While I was at the vet, they had someone on the phone and were suggesting Trupanion. I was desperate to speak up and advocate for Trupanion. It's such a great pleasure knowing I can concentrate on my dogs health.
Insurer: Trupanion
By: Melissa
Super service
Super efficient super painless!
Insurer: Trupanion
By: James
Wonderful pet insurance!
Wonderful service! Professional, quick, easy claims process great peace of mind having doggie insurance. Great company Review
Insurer: Trupanion
By: Angela
Remarkable
We feel that Trupanion was amazing, absolutely no hassle highly recommended by Purdue Vet Clinic. Appreciated the email on how Alice was doing, you guys were truly amazing!!!! We don't know how we would have saved our baby without Trupanion.
Insurer: Trupanion
By: robin
Trupanion - an excellent company
I had a great experience when was a very hard time for me and my dog. Trupanion helped me in so many ways. Trupanion was fast and helpful.
Insurer: Trupanion Canada
By: Biljana
Taking care of your pets
Always excellent service
Insurer: Trupanion Canada
By: Bob
Excellent!
Great Customer Service, very helpful with Site information and processing payments. Clear responses and directions and Friendly.
Insurer: Trupanion Canada
By: Arian
Excellent service!
Excellent service!
Insurer: Trupanion Canada
By: Victor