Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy process
Nationwide has helped me through this stressful moment with my cat Belle and I am glad that this was an easy process to submit my claims. There was no confusion on what I was supposed to do and everything was done in a timely manner.
Insurer: Nationwide
By: Amanda
Healthy Paws is hands down the best
When I first got my frenchie Beau I knew they were high risk dogs. After a couple of scares I researched and compared pet insurance. Healthy Paws was the best out there hands down. Over the years they have really been relevant in saving Beau. We recent had a huge health scare and (knock on wood he seems to be getting better) , but without healthy paws I am not sure how I could have handled everything financially! They fast at paying the claims back and even reached out to check on how he was doing! I would not choose any others health insurance out there. Thanks again HP!
Insurer: Healthy Paws
By: Blair
We love Nationwide Pet Insurance
Peaches is doing fine. She apparently had to have several teeth pulled due to decay unfortunately. We brush her teeth ourselves but obviously it didn’t help this last time. Thank you so much for covering it for us, we adore your company more than we can describe, We recommend you to every friend we have!!!!!!
Insurer: Nationwide
By: Julie
Wonderful experience with ASPCA
Our dog, Marco, had a strange growth on his right paw. Our doctor at Encina Veterinary Hospital at Walnut Creek, CA found it later as "Interdigital mass". It started growing rapidly and aggressively, and started bothering him to even walk. His constant licking made it worse. Since the mass was getting so large and became the size that could not be remove w/o amputating some toes, we had to make a decision. If the mass is cancerous, is it worth prolonging his life (this thought crossed my mind) This is when we remembered we had ASPCA insurance. The agent answered my initial phone explained how this insurance works briefly. With that we discussed with the doctor and decided to do it properly. The doctor sent the sample to Pathologist and gave Marco several different antibiotics to make the growth smaller. Fortunately the mass became much smaller and the test came out negative. The doctor was able to remove it and he is completely well today! We had to submit several estimates for the surgery to ASPCA. Each time the evaluation was prompt. I was not good at using the web, so I used the e-mail system, but they processed both bills and estimates promptly. I called in several times for questions and the status, each time the response was pleasant and courteous. This made the stressful situation into very pleasant experience. It was a long process but we and Marco are very happy that we have ASPCA Pet insurance.
Insurer: ASPCA
By: Atsuko
Love the way I can file a claim so quickly by taking a picture of the receipt from the vet.
Excellent response time when filing a claim. Great way to file by taking a photo. Super fast response time.
Insurer: ASPCA
By: Debra
Faster payments
You paid the claimed , but it took a very long time. I had to find every paper an send copies of everything, even before I owned my dog! The good news is that you paid every cent
Insurer: Nationwide
By: Audrey
Excellent Service!
ASPCA has provided excellent service and it has been a great investment for us as new dog owners. Our 8 month old Goldendoodle puppy recently developed a stomach bug and became dehydrated. Because it happened over a weekend, so we had to go to a veterinary hospital for urgent care, with follow up treatment from our veterinarian. We were extremely pleased that ASPCA covered the majority of the cost of X-rays, rehydration, and associated treatment. It's very easy to submit and track claims on the ASPCA web site, and claims processing has been very prompt. We are extremely satisfied customers!
Insurer: ASPCA
By: Joel
Thank goodness for ASPCA Pet Insurance
I have 3 dogs and they all have this insurance. I have had them for 8 years now. I will NEVER be without pet insurance again! Its SO affordable and has been extremely helpful when we had some unexpected traumas and sicknesses. Always easy to get someone on the phone and also easy to access your account. It's the way human insurance should be....SIMPLE! Thank you ASPCA Pet Insurance!
Insurer: ASPCA
By: shannon
Every time I have called the service is good
Every time I have called with questions the team members have been very knowledgeable and polite. Because of this I chose the AKC pet insurance. I don't feel like a number. Keep up the great work!! I recommend AKC pet insurance every time I'm asked about pet insurance!
Insurer: AKC
By: Erika