Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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They are fantastic
They do a great job and are very efficient. Nice to have people care about animals
Insurer: Nationwide
By: Beth
Two for the affordable price of one!
Nationwide pet insurance is truly exceptional. I get both my preventative care and emergency care for my dog, all under one roof. Filing claims are quick, painless, and very fair. I recommend this insurance plan to all my pet owner friends. It is TOTALLY worth it :). Thanks Nationwide for taking such great care of myself and my pet Max!
Insurer: Nationwide
By: Rene
Incredible experience
We are so pleased with Nationwide and our plan. Great customer service, however, we never need to call as all claims are done online and no issues. I cannot recommend Nationwide more.
Insurer: Nationwide
By: Richard
Very very happy with Nationwide
I can’t say enough about your company. I have two dogs. The ease with submitting a claim & getting payment in return is amazing. Will always stay with you. The customer service is phenomenal & very knowledgeable.
Insurer: Nationwide
By: Stella
Wonderful! Pawsitively awesome!
Embrace is always great in their communication about our pet and our claims. They are processed promptly, and it is well worth the money! So glad we picked them over other pet insurers. They're pawsitively great!
Insurer: Embrace
By: Rebekah
Trupanion, changing the reputation of insurance companies, one claim at a time.
After extraordinary expenses with my last dog, I took my vet's advice and obtained pet insurance from Trupanion 8 years ago when I adopted my current little guy. Just knowing that we have that coverage is security, and on the rare occasions I've needed it, be the amount large or small, my claims have been handled easily and expeditiously. [My vet even faxes the form in for me, when technological challenges preclude my uploading forms from my own equipment.] My latest request was received and resolved by Trupanion literally in two days! I couldn't be more satisfied with this company.
Insurer: Trupanion
By: Barbara
Must protect your pets. Embrace insurance gives you peace of mind, and encourages good pet care.
very pleased with the communication and response. Prompt and excellent response to claims and questions.
Insurer: Embrace
By: Arlene
Thank you for acknowledging the emotional impact of a difficult situation.
We would like to thank the associates from PPU for your excellent service in handling our claim during a very emotional time. Our Skipper was a big part of our family and having pet insurance gave us peace of mind to know that we could always give him the best chance when the unexpected happened. The associates from PPU, have always been professional, empathetic as well as efficient. Thank you for acknowledging the the emotional impact of a difficult situation.
Insurer: Pets Plus Us
By: Angela
Service is amazing and has been a life saver
I was recently a bad dog mom and bought a bone that was labeled for dogs at grocery store. I gave the bones to both my dogs while I cooked dinner thinking it would be similar to a marrow bone that they have all the time. Turns out I was completely wrong and both dogs are both bones. Roxy was throwing up bone fragments the next day so I took her to the vet immediately. Because I have nationwide insurance I was able to schedule an X-ray to make sure her bowl wasn’t perforated and start roxy on a round of antibiotics and antiemetic as a precaution. I really appreciate all the help from nationwide and it is a relief that when accidents happen I have insurance so my dog can have the best care.
Insurer: Nationwide
By: Catherine
HORRIBLE, HORRIBLE, HORRIBLE COMPANY!!!
This is the worst company I have ever dealt with. They are more than happy to take your money on your premiums but when it comes to paying claims they will look for any loophole and deny every claim! I even talked to a representative prior to purchasing this policy about specific coverage and then when I tried to submit a claim they denied every one citing pre-existing condition. In addition if your pet gets sick with the same thing more than 2x in an 18 month period they won't pay. Steer clear -- save your money!!
Insurer: Pets Best
By: Linda