Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Awesome Service
I have nothing but positive things to say about Nationwide Pet insurance so far. They have been prompt and great for handling all of the needs of my Dog so far.
Insurer: Nationwide
By: Julia
Awesome
I've been using Nationwide Pet Insurance for almost 2 years and it has made a huge difference in our pet's health. Our cat, Pagoda, had a spell of issues in the last year and with Nationwide, we were able to get him the care he needs to keep him going. Huge relief! We recently had to make an update to our policy and the Customer Service team was extremely knowledgable, professional, and caring. Made it a seamless process.
Insurer: Nationwide
By: Will
I appreciate Nationwide's customer care and ease of use of policy and claim filing!!!
I appreciate Nationwide's customer care and ease of use of policy and claim filing!!! Great job!! I'm more than pleased my decision to take policies out for my kitties --with Nationwide!!
Insurer: Nationwide
By: adrejia
Thank you Nationwide
Thank you for your kind words about Maya. She’s doing much better and we want to thank you for your fair payment and ease of making a claim
Insurer: Nationwide
By: Teddy
You guys are great and claims have been super fast.
You have been really fast with my claims lately which is really helpful in a tight budget. Everyone is always very helpful.
Insurer: Nationwide
By: Laurie
I Tell everyone they should have this coverage for their pets.
I have two dogs , one has severe allergies and has to see the vet regular and the other has had a couple of time that she has been sick enough that she needed a vets care and having this insurance from Nationwide has helped me a lot. They have done everything they say they do and always check if they are doing ok.
Insurer: Nationwide
By: Dyanna
FRAUD
I tried filing a claim beginning of August and we sent documentation over 6 times both myself and the vet office and they closed our case to “no documentation”
Insurer: Healthy Paws
By: Paige
Wow - Best insurance to deal with! I am impressed by the speed, accuracy and ease of claims processing.
While I am not happy that Finn has had medical issues in his short lifespan, Nationwide has helped immensely in dealing with them. I appreciate your kindness and wellness checks via email. I feel confident that Nationwide has developed workflow processes that work for their beneficiaries and their parents (me!). Thanks so much for all you put into what you do.
Insurer: Nationwide
By: Laura
Nationwide is on your side!
Sweetie & my family are grateful to be insured with Nationwide. Vet visits are always a bit intimidating for us, but knowing that she is insured makes the process a bit more calming. Of course the initial up front cost of the visit always increases our heart rates, but the quick processing time & reimbursement quickly eases our mind. The VitusVet app makes it so easy to file a claim, check your claim history at any time & best of all, direct deposit when the claim is complete. Thanks for helping us to keep Sweetie happy & healthy!
Insurer: Nationwide
By: Shani
Trupanion helped us when we needed it most
I adopted my pup while still in college. As he grew up, I started to notice a birth defect which was diagnosed as angular limb deformity. His right paw was twisted so that it was almost facing backward, and if he didn't have surgery to straighten it, his leg would eventually have had to be amputated as it was a recipe for severe arthritis in his elbow. His case was so severe that his surgeon wanted to have a mold of the deformity 3D printed in order to practice the operation beforehand. Trupanion helped me pay for the necessary CT scan, the 3D molds, and the surgery. As a college student, there is no way I could have handled this on my own. Thank you, Trupanion, for being there for my baby.
Insurer: Trupanion
By: Clara