Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thanks
Huge help. Very cooperative
Insurer: Trupanion
By: Mark
We are big fans of Healthy Paws! Submitting claims is simple and they are reimbursed quickly. The peace of mind is priceless!!
We have two dogs, Spot (Labradoodle) and Speck (Schnoodle), and they have both been insured by Healthy Paws since 2013. Spot is now 13 and, as he has gotten older, he has had a number of conditions that required medical treatment and/or surgery. He has had arthritis in his back and hips for several years, and takes medication to improve his joint function and reduce pain. He had a malignant tumor in his mouth that required part of his jaw to be removed. And he's had a few other illnesses, minor injuries and benign growths that were treated over the years. Throughout it all, knowing Spot was covered by Healthy Paws gave us the financial peace of mind to just focus on keeping him well and happy!! Submitting claims is so easy - I can take a picture of the documents on my phone and upload them using the app. Healthy Paws works with our veterinarian to get any additional medical records needed, and claims are paid directly to my bank account within a week of being submitted. Very efficient!
Insurer: Healthy Paws
By: Cassandra
Sometimes you are asked to re-send the same information before the claim is finally paid.
Customer service reps are very friendly, but cannot resolve problems when you are being asked to re-send the same veterinary medical records that you’ve already scanned and submitted previously. I think owners should be able to contact the medical reviewers approving the claims to understand what the problem is with the information submitted to support the claim.
Insurer: Nationwide
By: Kathleen
urinary obstruction
This is the 3rd time my cat has had a urinary obstruction and this time was more serious since the last because this is the 2nd time he was completely blocked. He had to get the PU surgery which unfortunately we would not be able to afford if it weren’t for Trupanion. It was a hard time financially & emotionally but the amazing staff at Trupanion was very comforting in our time of need and informative. I would say to anyone who is doubtful about getting pet insurance. Just do it. It was a life saver and with having insurance we are able to give our little baby the best care that he needs.
Insurer: Trupanion
By: Destinee
Great Company
Terrific service. Quick, easy & fair. I have & will continue to recommend this Co to others
Insurer: Trupanion
By: Seche
So worth it!!!
I have been a customer of HealthyPaws for over 3 years, for both of my dogs. I am thankful for this insurance! I feed my dogs very healthy, clean diets and they are not overweight. They get so much love, exercise and are so happy. BUT, emergencies do occur. And for all of their emergencies, Healthy Paws has been there. ER is expensive...and medication can be too. Healthy Paws sent us a get well card for my Ryder when he was in ER 3 weeks ago. They sent multiple emails checking on him. AND they are so quick with claims processing, that, I received the check, in less than a week after submitting it!!!! I will be able to pay off my credit card bill before any interest accrues. I highly recommend them. The cost is affordable. I think you can choose from 3 payment plans. I spend about $35 per month per dog. AND I spend more than that for coffee each month! So, there is no excuse that you cannot afford it! Their lives are worth it!
Insurer: Healthy Paws
By: Carrie
Hartville to the rescue!
We are long term clients and very glad we are. About 15 years ago we joined up our first boxer. They served him well, so naturally our second boxer Toddy, a rescue, became a client as well. Hartville has always had our back and when Toddy got sick and found to have IBD, they covered our expenses. At the same time, Toddy was found to have a mast cell tumor and had to undergo yet another procedure. Once the smoke cleared and we submitted our claims, we were reimbursed quickly. They did everything quickly and seamlessly. There are all kinds of new companies opening every day, but we will stick with the best!
Insurer: Hartville
By: Linda
Feeling better
Maggie Mae is better. Filing claims is so easy. Thank you
Insurer: Nationwide
By: Kathy
I still miss Maeve & Keegan (our two Westies) but I love dogs, and Cosmo is happy in his new home.
So far, so good. Nationwide has been very pleasant and have done all that they promised.
Insurer: Nationwide
By: Patricia