Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Excellent
I’m very happy with Nationwide Pet Insurance! Thank you for your follow ups and concern!
Insurer: Nationwide
By: Patricia
Great customer service. Great coverage.
I am glad I got insurance for my pug. Unfortunately, we got a good use of it. Customer service is great and so is coverage.
Insurer: Nationwide
By: Maxi
Your company provides excellent, prompt and professional service
Kylie has required surgery and various medications from the Ridgewood Veterinary Hospital located in Ridgewood, New Jersey. Your attention to detail by explaining which services are covered and those that are not is superb! Also, payment is prompt, courteous, and accurate. I would not hesitate to recommend your company to any of my friends and colleagues!!
Insurer: Trupanion
By: Andrew
Easy to use & great coverage.
Thank you for caring about my puppy and helping me through her claims.
Insurer: Nationwide
By: Victoria
Nationwide makes it very easy to file a claim and are always fast on the follow-up.
Nationwise makes the process easy and are always prompt on the follow-up.
Insurer: Nationwide
By: Laurie
Very easy to submit claims
I have had to submit a large number of claims over the past year for vet treatment of my dog and it's always been very easy and user friendly. Customer support has also been very helpful whenever I've needed to contact them with questions. The only thing I would change would be the time to pay out claims, I have had to wait <1 month for some claims to be processed and paid out.
Insurer: ASPCA
By: Beth
Takes tooo long to process and decide
it took a long time for embrace to communicate with my veterinarian and then my veterinarian to turn in all the paperwork wasn't done very quick fast and the approval was slow.
Insurer: Embrace
By: Cynthia
I have been so happy with Pets Best!
I have been so happy with Pets Best! Insurance tends to have a very bad rap, so I went into having this insurance with a little bit of skepticism. I had never had insurance before. The claims are easy to file, they are paid quickly, and any dealings with customer service has always been very good! I recommend Pets Best to anybody who asks me about pet insurance.
Insurer: Pets Best
By: Deborah
Highly recommended
I have been member of ASPCA for over 13 years, their customer service is number one. their care for animals are beyond anybody ‘s imagination, when it comes to claim they are Very fair, and very affordable premium, you also get discounts for multiple animals. Thank you for giving me piece of mind.
Insurer: ASPCA
By: Maria