Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
Usually is flawless
Had a problem with auto payment and called in to a great representative who helped fix info on file.
Insurer: Nationwide
By: Deborah
Timely response to all inquiries and claims
So far we have had a wonderful experience with Nationwide pet insurance. They frequently communicate claims review and status. The app VitusVet to submit claims is exceptionally easy to use.
Insurer: Nationwide
By: Kimberly
Extremely happy with coverage.
Very easy to submit claims. I always receive a prompt response and notice of payment
Insurer: Nationwide
By: Craig
Great Experience!!
The claims have been timely and the staff is always nice when I call and have questions! I haven’t had any issues with payments. I have recommended nationwide to many of my friends who are also pet owners!
Insurer: Nationwide
By: Cassidy
Great insurance!
Customer service people are very friendly and make you feel that you are in the right place. The claims are handle very fast and efficiently.
Insurer: ASPCA
By: Dianne
Denies Claims based on Pre-Existing Condition even when there was no pre-existing condition
This company is completely unethical, my dog started having seizures one month ago and they denied this claim because they stated it was a pre-existing condition. My pet has never been diagnosed or treated for seizures in the past. Nationwide claims that they received medical records from a vet hospital that my dog was at one time for a swollen eye and in those records the vet stated that my dog has seizures every 2 years. I did not provide those medical records from that vet and that vet did not treat my pet for seizures. I do not know why that is stated in the medical records, but I can't even confirm the statement because Nationwide refused to give me the medical records with that statement. They claim that I have no right to see MY OWN DOG's medical records that they solicit without my knowledge or consent. I have had multiple claims denied with Nationwide on the basis of pre-existing conditions, that seems to be their easiest way to not have to pay out any claims because there is nothing you can do to prove it otherwise. Nationwide enjoys taking my money, but they sure don't like to pay.
Insurer: Nationwide
By: Kathryn
So thankful we got the insurance !
I never used pet insurance in the past. So incredibly thankful we decided to try it. Our puppy ate through a toy ball and had to have several tests. Then had a virus months later requiring more tests. Submitting claims is a breeze! I would highly recommend this company!
Insurer: ASPCA
By: Lori
I only had to worry about my pup.
My 7 month old Goldendoodle, Quincee, wouldn't eat breakfast one morning, only grass, and I knew something was wrong. My regular vet had no openings so I took her to the emergency vet. X-rays showed what appeared to be rocks in her intestine, which she passed, but an ultrasound the following day revealed an obstruction she could not pass. Emergency surgery was performed and a piece of rubber toy she had dug up in the yard along with all that grass she ate to try and throw up were removed. Through this 4 day or so process I only worried about Quincee and not how much it was costing. As soon as I could I had insured her with Healthy Paws and I am so thankful I did. After my $250 annual deductible, they paid 90% of Quincee's $5,400 bill. Healthy Paws let me know when the vet filed the claim for me (my choice), kept me up to date on the progress, checked up on Quincee's recovery, and sent my reimbursement checks within, I believe, seven days. Quincee's older brother has also been insured with Healthy Paws since he was a baby. I now know what a wise decision it was and I really do recommend them to all the fur parents I know.
Insurer: Healthy Paws
By: Annie
Fantastic service, compassionate people
Healthy Paws has been terrific while Akira, our Shiba, was having a lot of respiratory problems. They turned all our claims around quickly, and were super nice to deal with. I was a little nervous when the claim levels started to rise, but they are rock solid. Highly recommended.
Insurer: Healthy Paws
By: JAMES
Gives me peace of mind
Pets Best has been responsive to all of my claims and they have been settled quickly. Two years ago Mina had surgery to remove grass from her stomach, last year she a cruciate ligament surgery and both claims were settles within 2-3 weeks. Have Pets Best Insurance has been a blessing and gives me peace of mind that Mina can receive the treatment she needs without worrying about the cost.
Insurer: Pets Best
By: Shanna