Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
Keep doing well by doing good for your customers while they are going through some emotional times.
Despite Hazelnut recently being diagnosed with IVDD in Dec of 2018, and most recently Osteosarcoma in March 2019, NW has been extremely efficient in processing of our claims. Although the diagnose is grim, NW has made this process a little less painful for me and my family financially.
Insurer: Nationwide
By: Dana
Great service!
I have always had the best service when putting in a claim or talking to a customer service representative. There is no worry when I go to the vet and fill out the forms after.
Insurer: Nationwide
By: Suki
Very happy with my first claim submission with Nationwide.
I was very happy with my first claim with Nationwide insurance.
Insurer: Nationwide
By: Madeleine
Easy and efficient
Excellent coverage and fast and fair service. You’ll be glad you have it.
Insurer: Nationwide
By: Jeff
Best insurance to have
I am so glad I picked Nationwide to be my pet insurance. They ease your mind and make the whole process easy. I highly recommend this insurance.
Insurer: Nationwide
By: Yvonne
I am so happy I found nationwide for my dogs insurance! It has helped me in so many ways.
My dog has pancreatitis and often has flare ups so we end up at her vet if possible or at an emergency hospital... nationwide is the best choice I made for insurance for my baby... they are always there and help with most of her medical expenses
Insurer: Nationwide
By: Maura
Satisfied with Embrace and it’s customer service.
I was somewhat confused when asked for his complete history since I had given that when I took out the policy but my vet’s office took care of it for me. Quite satisfied with this company!
Insurer: Embrace
By: Pedone
Superb
Excellent service! Fast reimbursement! We decided to get insurance for our new puppy on the advice of a friend. So glad we did as we have had 2 claims related to our fur baby Ingesting foreign objects.
Insurer: Pets Best
By: Jackie
Friendly and personable customer service always!!
Embrace always has excellent and personable customer service. They are also efficient with processing claims and kewp you informed of the status of your claim
Insurer: Embrace
By: Michael
Great customer service!
I appreciate the detailed online updates on my claims, and knowledgeable customer service representatives to talk to as well.
Insurer: Nationwide
By: Tiffany