Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Outstanding
Very good customer service. We get reimbursed in a few short weekd
Insurer: ASPCA
By: Neil
Truly efficient and great to have during a difficult time!
We are so grateful the how easy you make it to file a claim and how quickly it is paid. Our Sadie is going through a lot right now but seems to be holding her own. Thank you so much for helping us keep her treatments going.
Insurer: Trupanion
By: Carol
Excellent service, best investment I have made.
This insurance for Abby was the best investment I have made. I've been reimbursed for everything over the deductible. We are very pleased with the service.
Insurer: Nationwide
By: Stanley
Perfection
Aspca was great to work with when I had to submit a couple of claims for my puppy. I couldn't have asked for it to he any easier. And as a bonus, my puppy is 100% ok now. I would recommend, and have recommended ASPCA to any pet owner.
Insurer: ASPCA
By: Keri
Efficient, responsive and quick to fulfil claims.
Efficient, responsive and quick to fulfill claims.
Insurer: Nationwide
By: Claire
I Cannot Thank you Enough for Your Great Product-Without your coverage I'm not certain I could have gotten through many of Rufus
Without my coverage with Nationwide, I would not have been able to keep up with Rufus' Health Concerns without a drastic change in my lifestyle! Thank you for your great service!
Insurer: Nationwide
By: Todd
Awesome!
I had to file 2 claims within a couple days of each other and Nationwide took care of both of them within 3 weeks. They were quick and it was easy to go online and see the progress of the claims. I would recommend Nationwide to anybody with a pet. They are awesome.
Insurer: Nationwide
By: Sunny
Good insurance coverage
Have pretty good coverage and super easy to work with. The only problem I have had is not being able to get the bigger better coverage because I give my dog supplements that are recommended by the vet for joint health.
Insurer: Nationwide
By: Tabitha
Couldn’t be happier with Nationwide!
I am so happy that we decided to go with Nationwide Pet Insurance. Not only do they make the stress of vet bills easier knowing that we can get money back, the claims process is so quick and easy. Their customer service is outstanding, and anytime that I have called to ask a question they are so friendly, helpful, and genuinely care how my dog is doing. I highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Alyssa
Great Customer Service
Claim review period is a little long, however customer service representatives are extremely friendly and helpful.
Insurer: Nationwide
By: Karin