Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,088 total


September 09, 2019

Wonderful pet insurance for my three kitties!

I've had Nationwide pet insurance (used to be called VPI) on my kitties since they were tiny kittens. Two are 5 years old and one is 10! Great pet insurance and the customer service is excellent!

Insurer: Nationwide

By: Brooke

Useful
September 09, 2019

Excellent

Excellent service

Insurer: Nationwide

By: Vickie

Useful
September 09, 2019

Excellent service

As always, Trupanion provided excellent service. I am extremely grateful for their existence.

Insurer: Trupanion

By: Alicia

Useful
September 09, 2019

Pleased

Thank you it was very good experience.

Insurer: Trupanion

By: Sharon

Useful
September 09, 2019

It was a pleasure dealing with Trupanion

Everyone on phone was helpful and supportive.

Insurer: Trupanion

By: Guy

Useful
September 09, 2019

Very happy

This was my first claim and I was very pleased with how quickly it was processed! Also, it was explained very clearly.

Insurer: Trupanion

By: Penni

Useful
September 09, 2019

Trupanion is always fast and helpful

Trupanion is always fast and helpful

Insurer: Trupanion

By: Peter

Useful
September 09, 2019

So happy we have Trupanion for our dog

Very pleased with Trupanion

Insurer: Trupanion

By: Daniel

Useful
September 09, 2019

Efficient!

Very efficient process and good explanation of costs that were covered and not.

Insurer: Trupanion

By: Serena

Useful
September 09, 2019

Not happy!

Not happy at all with your determination of a preexisting condition! That is not a fact. If a dog gets a virus one time 5 years ago how does that qualify as a condition!

Insurer: Trupanion

By: Jennifer

Useful

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