Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Great Company
I've had Nationwide for over a year now and couldn't be happier. Submitting claims is very easy and knowing that I will be reimbursed is wonderful. Owning pets is expensive and it's nice to have a bit of a cushion. I've called customer service once recently about a claim and the young lady was very pleasant and helpful. Just a great company to deal with
Insurer: Nationwide
By: Tina
Great customer service
Efficient and customer friendly
Insurer: Nationwide
By: Paul
Very clear with what was required, missing and covered on the specific claim(s)
I had been planning on cancelling my policy that I held for a year once 2019 began as my cats are both very young and never ran into any issues. I kept putting it off though as I kept saying to myself "what if?" Less than a month into the new year one of my cats developed an issue that required multiple trips to the vet including multiple X-Rays and new medication. I sent the required forms in and after about a month Nationwide responded for each particular claim. The first time I was asked to provide additional information for the separate claims, and after about a week or so Nationwide responded positively. All in all I submitted roughly 3-4 different claims for this event over a two month period. Each claim takes roughly 30 days for review and if additional information is requested it is about another week or so. They were very clear and concise about what is and is not covered under my plan so I was not surprised when I was given claim quotes. This experience plus the desire to see my pets protected for their entire lives has made me decide to keep my plan.
Insurer: Nationwide
By: Brian
Claim Return
Very good, but don’t like it when they require additional details to process a claim; therefore, taking longer for us to be reimbursed.
Insurer: Nationwide
By: Sydney
Awesome, fast, easy service from Nationwide!
Reimbursement is always fair, and timely. Phone staff are always friendly and helpful. I am grateful for pet Insurance! Next month though, I will have to raise my deductible, I’m paying almost $200 a month for my fur kids. Thanks for the service you provide.
Insurer: Nationwide
By: Molly
very happy with Nationwide
We love Nationwide! Very helpful and reassuring.
Insurer: Nationwide
By: Penny
Nationwide has been awesome to deal with and I am very happy.
I have been very happy with the claim service from Nationwide and have been and will continue to recommend them to others.
Insurer: Nationwide
By: PAULA
Great service!!!
Great service and follow up.
Insurer: Nationwide
By: Terry
Thank you for your clarity and ease of application for illnesses.
Nationwide has always been helpful and understanding in guiding me in filling for benefits and understanding the stress pet owners are experiencing.
Insurer: Nationwide
By: Gwen
Fantastic
Very good company I receive my checks within less then a month after my veterinary submits my claim customer service department very nice and experience s
Insurer: Nationwide
By: Theresa