Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Nationwide has been amazing
Excellent service. I’ve never been made to jump through hoops - unlike previous coverage I’ve had. I often recommend to friends, many of whom have insured their pets with you and are also very happy
Insurer: Nationwide
By: Amy
Best Decision I Ever Made!!
Being new to the whole pet insurance thing I was a little hesitant but after much research I found Pets Best to be the company with the best coverage and at a reasonable price. The claim process has been very easy and painless. I am informed of the status at all times and payment is prompt. Best decision I ever made!
Insurer: Pets Best
By: Erika
Great service and refund!
We have had ASPCA pet insurance for about 10 years. I don’t have any complain. They are willing to resolve and clarify your inquires. The claim process in very simple and fairly quick. It feels good to offer the best medical care to our dogs without feeling overwhelming for the bills
Insurer: ASPCA
By: Sandra
Great way to keep your pet healthy
Trupanion takes all the stress and worry away when keeping your pet as healthy as possible. They are quick responding to let you know what’s covered and the statement is very easy to understand, no hidden parts.
Insurer: Trupanion
By: Penny
Thanks
Claims seem to be a little slower to be processed and paid than VPI used to be, but so far claims get paid as expected and customer service was good when I called with an issue recently about payment of a claim and it was resolved quickly in a satisfactory way. Rates seem very competitive as compared to other companies I looked at.
Insurer: Nationwide
By: Mike
Excellent response to request for estimate and payment - great job
Excellent service - most impressed with the promptness with which you responded. Great job.
Insurer: Trupanion
By: Myrna
Could not be happier with the coverage we have with Nationwide.
Claims are easy and answered quickly. I believe we have good coverage for our pup.
Insurer: Nationwide
By: Susan
Best decision I've made for my dog!
Being that my dog is a senior with multiple health issues, I couldn't be more grateful to have her covered by Nationwide pet insurance. Making the right healthcare decisions are easier knowing that some of the financial burden can be lifted. I am pleased with the amount of coverage included. Customer service has always been very nice when I call and are very helpful.
Insurer: Nationwide
By: Emily
Payments go direct o bank account and that is good.
Nationwide is good at alerting me when a payment has been received in my bank account.
Insurer: Nationwide
By: Jeanne
Phenomenal
Every time I have needed assistance from nationwide the service has been excellent And efficient.
Insurer: Nationwide
By: LaToya