Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
I would say I recommend ASPCA to my friends that has pets
Good Customer service people , friendly and helpful and claims are process in timely matter.
Insurer: ASPCA
By: Jeffrey
Easy submission process, quick turnaround and efficient electronic payment(s)
Submitting claims is always easy via email, and they are processed quickly. The electronic reimbursement is quick and efficient.
Insurer: Nationwide
By: John
So thankful for nationwide
Nationwide insurance has been a lifesaver for us. Our 3 year old French bulldog has a variety of health issues (epilepsy, knee surgery) and nationwide helps to covered a large portion of the medical bills. Plus, claims are super easy to file through the VitusVet app.
Insurer: Nationwide
By: Liz
A Little Too Much Work/Follow up For Reimbursement
Took a while to have first claims paid. Contacted through customer service email twice but never received a reply. Called customer service, representative was thorough and friendly, helped figure out what the issue was with payment. Once that was cleared up payments came quickly. Still need to clear up coverage with a second policy. Overall, once issues are ironed out coverage is great.
Insurer: Nationwide
By: Maggie
Too slow!
Claim processing is way TOO SLOW ! I sent claim form and documents via email. I received confirmation 2 weeks later. Then I strangely receive another confirmation a week later that it was received "again". Then I receive a notification that more info is needed. I send again all the info and two weeks later....still waiting. Horrible service............not a smooth as it was sold to me by company representative that visited my firm via HR. AP
Insurer: Nationwide
By: Anthony
Happy with the coverage, some anxiety with how much time passes from submission to check
I am so pleased with this insurance and have been a client for 10 years now. When I lost a pet, I received a sympathy card in the mail and after a couple a stressful recent months filled with surgery and cones and pills and unknowns, I was covered and even sent a follow up email checking in on my pup (and me I assume!).
Insurer: Nationwide
By: Rachel
Excellent customer service
Pets Best has always provided me with excellent customer service. From the ease of submitting claims online to their keeping me well-informed of the status of my claims, and fair payments with direct deposit, they make the whole process a breeze. My last claim was for the hospitalization of my dog with heart disease and subsequent euthanasia. It was a big bill (over $3,000) and they paid the majority of it based upon my coverage within a week of submission, which I really appreciated. Then they sent me an email of condolences and automatically canceled my policy so I didn't have to deal with it at this difficult time. I wish all businesses would function like Pets Best. They are truly the best pet insurance around and I highly recommend them to anyone needing insurance.
Insurer: Pets Best
By: Barbara
Easy and fast
The claims process is always easy and fast. I have been using Pet's Best since my veterinary practice recommended you about five years ago, and I have always been satisfied. Your customer service is outstanding.
Insurer: Pets Best
By: Wendy
Highly Recommend Nationwide Pet to all Greyhound owners!
Anyone who owns a greyhound knows how think their skin is. You hear about greyhounds having "tissue paper" thin skin. But you don't really comprehend what that means until you get a greyhound! I have both of my hounds insured with Nationwide Pet Insurance. It's been a great investment and really comes in helpful when those accidents happen. I love that they cover wellness and that can apply to the deductible. The coverage on this policy is pretty generous as well. It does not have some exclusions that are common in other policies. Which is great when you have an active or working dog. Thank you Nationwide Pet for putting together such an awesome policy to help protect our greyhounds. Thank you for the knowledgeable staff and great service. I highly recommend Nationwide Pet Insurance to all greyhound owners!
Insurer: Nationwide
By: Ashley
Healthier Pets have insurance
I am happy to recommend pet insurance. Nationwide has been helpful in keeping my 4 legged children healthy!
Insurer: Nationwide
By: Linda