Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Great Service
Great service, ease of claim, and timeliness and convenience of reimbursements
Insurer: Nationwide
By: Cheryl
Easy to deal with
I have to say I am very pleased so far with Nationwide Pet Insurance. They were very helpful and friendly when I called and the claims submittal is a breeze. I should have gotten insurance for him sooner!
Insurer: Nationwide
By: Jennifer
Perfect
I can find nothing negative to say about Nationwide’s pet insurance. From day one, our Vet’s office has sent all visit information to Nationwide and one our deductible was met we began getting reimbursed as the policy states. Kudos for a job well done!
Insurer: Nationwide
By: Lorie
Dependable.
I have been pleased with the efficiency and customer service responses from Hartford Pet Insurance since I took out the policy with them. My Pomeranian does have more than one medical issue, so I am extremely grateful that Hartford has helped with the costs which, at times, has been overwhelming. .
Insurer: Nationwide
By: Louis
Usual and customary great service continues
Dinky, our Alaskan Klee Kai, developed a UTI (Urinary Tract Infection) and needed a few unexpected trips to the vet. When Dinky adversely reacted to a prescription medication, we did a trip to the emergency vet (of course, on a Sunday). We were at the vet's office from 3:50 pm to 1:20 am. Dinky was vomiting at least hourly, loose bowels, and becoming emaciated. The vets did a wonderful job on Dinky who made a full recovery. While most vet bills are not exciting, after-hours, Sunday vet bills are REALLY not exciting. Nationwide Pet Insurance came thru for us like a champ. Thank you, Nationwide Pet Insurance.
Insurer: Nationwide
By: Steve
Best insurance ever
Always easy and great to deal with. I recommend it all the time.
Insurer: Nationwide
By: Marilyn
Love Nationwide Pet Insurance
I love the ease of enrollment, the type of coverage available and responses to questions. If I had to say one bad thing, is they take quite a bit of time to process a claim (3-5 weeks), I would definitely recommend Nationwide Pet Insurance
Insurer: Nationwide
By: Kathy
Great coverage
Fur babies covered for over 16 years. Loved VPI. Nationwide different. Great coverage but did lose dental. Customer service wonderful to work with. Vet helpline awesome. Turnaround time on payment of claims extremely long. Would recommend to pet parents.
Insurer: Nationwide
By: Bobbie
Outstanding Custtmer Service
Date and History readily available when we call - Very Helpful staff - Seem to really be interested in us and Sashi.
Insurer: Nationwide
By: Philip
Excellent Coverage
I love my Nationwide Pet Insurance. The coverage is fair and covers a broad range of items. Submitting claims is easy and quick. Would recommend to anyone with a pet.
Insurer: Nationwide
By: Regan