Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Very Good Insurance
We are happy with Nationwide. It is sometimes difficult to understand what is covered and what is not. However, as long as we have Tobie we will have Natiinwide.
Insurer: Nationwide
By: Alan
Great Support and Customer Service
I have been with Nationwide since 2014 and find them efficent and helpful
Insurer: Nationwide
By: Timothy
Grateful for nationwide pet insurance but sad ear infection on my pup isn't covered for 6 months
Overall I am very please with what nationwide has to offer. Submitting a claim is extremely easy but I wish a summary of the claim submitted, what is covered and the reason why items aren't covered are provided with the "claim refund" page. I am disappointed that my puppy's ear infection visit wasn't recently covered. He is a puppy that is going through food allergies with ear infection so we have been trying to figure out what is causing it.
Insurer: Nationwide
By: Jacqueline
Friendly, easy, and convenient.
Very easy to use. Customer service was friendly and helpful. No issues with claim processing at all. i was a little nervous that there would be some fine print exclusions or something, but that didn't happen. Nationwide stayed true to what was advertised and to my expectations.
Insurer: Nationwide
By: Erika
Poor claims service
I have had great difficulty getting claims filed, I email the claims and the vet faxes the claims but they dont get processed until I call.
Insurer: Nationwide
By: Susan
So easy anyone can do it
Pets Best has put my mind at ease with my doggos, and the claims process was very easy.
Insurer: Pets Best
By: Molly
Submitting a claim with VPI is easy peasy.
Being a member with VPI has proven to be well worth it. When I have questions or concerns VPI has been there to answer each and every one with ease.
Insurer: Nationwide
By: ERRICA
Hassle free
As always filing our dogs claims with Pets Best has always been hassle free. We have had our dog on Pets Best insurance since she came into our family 10 years ago. From the time we submit a claim to receipt of the EOB and claim payment it takes no more than 10 days. Once Pets Best receives the claim we receive an email and within a few short days the EOB and if there is reimbursement due the money is directly deposited into our account at our bank. Human health insurance claims processing should be this easy!!
Insurer: Pets Best
By: Donna
Thank you for great customer service!
I appreciate your timely and professional service.
Insurer: Nationwide
By: Mariea
Trupanion is incredible
Trupanion has been there for us through so much. Our dogs have cancer and mobility issues and Trupanion has allowed us to get the best possible care even though we are on a limited retirement income. From the smallest claim, to a claim in the thousands they pay the claim without question within a couple of days. They are truly amazing!
Insurer: Trupanion
By: Georgia